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Customer Experience

By  Debbie Walton

January 19, 2021

CX Stars Voting is Open!

CX Stars is Customer Experience Magazine’s annual list of the UK’s most dedicated CX Professionals and CX Influencers and after…

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Customer Experience

CX into 2021 and beyond!

Customer Experience

Gaining and Retaining Customers in 2021 – Part 2: Communication is Key

Digital Experience

Exclusive research: Understanding the lesser-known benefits of AI

Digital Experience

Hey Big Spender: Using data to connect customers to brands

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Customer

Top Stories

January 14, 2021

Kissing a Cactus: How Your CX Listening Skills Can Make This World A Better Place

January 13, 2021

And here are the Panelists

January 12, 2021

No-Touch Retail: Creating Rich Experiences for Consumers Using Touch-free Technology

January 11, 2021

Intelligent Decision-making in Insurance: The Escalating Customer Experience Need

January 08, 2021

Has Black Friday Forced Online Retailers to Re-evaluate Their Checkout Experience for Good?

January 07, 2021

Karamba Casino – A Customer Experience Case Study

By  Basia Szumska-Hare

January 19, 2021

CX into 2021 and beyond!

I’ve got that Friday feeling today! I am writing this on a sunny morning in London; I have a full…

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January 19, 2021

Gaining and Retaining Customers in 2021 – Part 2: Communication is Key

January 18, 2021

Three Strategic Trends that Will Shape Customer Experience in 2021 and Beyond

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Digital

Top Stories

November 23, 2020

Develop Digital Customer Relationships, Not Single Purchases

November 18, 2020

Adaptive Applications are Data-Driven

November 16, 2020

5 Lessons About DX Transformation I Wish I’d Learned Sooner

November 06, 2020

Thanks to AI, the Era of Supposed ‘Customer Error’ Will Soon Be Over

November 04, 2020

Brave New Strategy – Time to Reset

October 27, 2020

A New Age of Customer Service? What does Teams mean for the Contact Centre?

By  James Walker

January 06, 2021

Exclusive research: Understanding the lesser-known benefits of AI

UK and US consumers are starting to recognise the benefits that AI can have for their shopping experiences. But while…

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October 27, 2020

A New Age of Customer Service? What does Teams mean for the Contact Centre?

October 23, 2020

Using AI to Create a High Definition Customer Experience

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Latest News

Gulf Customer Experience Awards 2021: Finalists Revealed

2020: The Year of Online Awards Experience

Last Chance to Enter the 2021 Gulf Customer Experience Awards

Salesforce Acquires Slack for $27.7 Billion

International Business Excellence Awards 2020: Meet the Winners

UKCXA Winner Octopus Energy Launches in Germany

Winners Announced: International Customer Experience Awards 2020

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Employee

November 26, 2020

Why Workwear is Important for Remote Employees

November 04, 2020

How To Support Staff Through Redundancy

By  Debbie Clifford

December 21, 2020

Recruiting and Onboarding New Starters in a Virtual World

Long before Covid-19, working remotely was a benefit many businesses offered their employees, alongside additional holiday or private health insurance….

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October 02, 2020

H&M Germany Fined £31.9M for GDPR Violation

October 02, 2020

Fast-tracking a Remote Workforce: What’s Next for IT Teams

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Customer Experience Magazine is the online magazine packed full of industry news, blogs, features, reports, case studies, video bites and international stories all focusing on customer experience.

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