People work on two blocks representing the need for improvements in CX technology.

Customer Experience

By  CXM Editorial

September 23, 2021

NTT’s latest research: CX technology sets records but still fails to satisfy many customers

This year’s Global Customer Experience Benchmarking Report (GCXBR) comes with quite some interesting results! NTT, a leading global technology services…

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CX day with CXPA

Customer Experience

Your CX day with the CXPA community: register today!

People at the meeting discuss purpose-led leadership.

Customer Experience

Purpose-led leadership – the new strategic imperative

A woman looks at her phone while enjoying her parking experience.

Digital Experience

Can an open market improve the parking experience?

The photo shows the O2C conference headline.

Digital Experience

The O2C conference is coming − get your discount today!

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Customer

Top Stories

September 10, 2021

Bringing humanity and technology together

September 03, 2021

Is the fashion industry true to its sustainability promises?

August 26, 2021

Customer Experience recruitment: a comprehensive guide

August 25, 2021

Learning from the global economic crisis: an interview with Eliot Heilpern

August 18, 2021

RE:SOLVE Summit tackles the topic of digital-first CX

August 18, 2021

What does CX mean?

CX day with CXPA
By  CXM Editorial

September 21, 2021

Your CX day with the CXPA community: register today!

CXM is happy to support this year’s CXPA CX day celebration! The CXPA will host an amazing event on the…

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People at the meeting discuss purpose-led leadership.

September 21, 2021

Purpose-led leadership – the new strategic imperative

An illustrated image showing a person driving through the Customer success roadmap

September 16, 2021

How to build a customer success roadmap?

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Digital

Top Stories

September 10, 2021

Bringing humanity and technology together

September 09, 2021

Essential tips for effective data-driven marketing

September 08, 2021

Building a culture of innovation: an insightful conversation with Neetan Chopra (Part II)

September 01, 2021

Digital customer journey: a comprehensive guide

August 30, 2021

Sanas launches world’s first real-time accent translation technology

August 24, 2021

Building a culture of innovation: an insightful conversation with Neetan Chopra

A woman looks at her phone while enjoying her parking experience.
By  Peter O’Driscoll

September 22, 2021

Can an open market improve the parking experience?

As we digitalise our society, cash options for parking are becoming obsolete. Across the country, we’re seeing more and more…

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an image showing a bulb from paper stripes demonstrating a culture of innovation

August 24, 2021

Building a culture of innovation: an insightful conversation with Neetan Chopra

A banner shows the name of the digital-first CX summit

August 18, 2021

RE:SOLVE Summit tackles the topic of digital-first CX

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Latest News

UK CX and EX Awards

People at the heart of everything: UK EX&CH Awards 2021

two radio hosts talking about podcast listener experience

PodPlays elevating podcast listener experience with Alida Touchpoint

A street sign shows a mailman delivering fast service for better CX.

FedEx Partners Up for Better CX

Research Reveals a Customer Relationship Crisis

CXPA Marks 10 Years of Nurturing Results Through CX

Gulf Customer Experience Awards 2021: Finalists Revealed

2020: The Year of Online Awards Experience

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Employee

4-day work week written on wood blocks.

July 28, 2021

Introducing the 4-day work week

an image showing colourful brain looking at the future of work

July 07, 2021

The future of work: An interview with Jacob Morgan

An illustration shows people working from home in a flexible work culture.
By  Steve Carrod

August 23, 2021

Build flexible work culture to enable mental well being

The global pandemic has affected attitudes toward work-life balance and introduced flexible work culture. Research from EY uncovered that almost…

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an image showing a young woman having a zoom call on hybrid work model

July 07, 2021

The future of hybrid work model: glimpses from Ei Evolution Summit

an illustrated image showing people connecting dots in order to design meaningful employee experience

June 23, 2021

Designing a meaningful employee experience: An interview with Belinda Gannaway