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Customer ExperienceFeaturesUncategorized
January 15, 2019 Amanda RichesAmanda Riches

Five Essentials for a World-Class Customer Experience Programme

Customer ExperienceFeatures
January 15, 2019 CXM Editorial TeamCXM Editorial Team

Customer Experience: Where Will 2019 Take Us?

Customer ExperienceFeatures
January 9, 2019 Eliot SykesEliot Sykes

Five Simple CX Improvements to Make Today

Customer ExperienceFeatures
January 7, 2019 Oliver GuyOliver Guy

Five Ways Retail Will Fight Back in 2019

Customer Experience

January 17, 2019 Paul AinsworthPaul Ainsworth

Post-purchase CX is in Fashion Thanks to new Partnership

January 16, 2019 Daniel TodaroDaniel Todaro

Overreliance on Tech and Discounts are no Substitute for Customer Experience

January 14, 2019 Paul AinsworthPaul Ainsworth

Rugby Team Scores With CX-Style fan Engagement

January 14, 2019 Amjid RasoolAmjid Rasool

Five key Aspects of Service Design

January 11, 2019 Jeremy PayneJeremy Payne

Drone Danger: How Airports can Minimise Chaos for Customers

January 11, 2019 Paul AinsworthPaul Ainsworth

Zurich Becomes First Insurer to Offer Sign Language Service

Digital

January 17, 2019 Paul AinsworthPaul Ainsworth

indaHash Expand into Benelux

January 7, 2019 Jeff EpsteinJeff Epstein

Beat the Chatbot Backlash by Striking a Balance

January 7, 2019 Paul AinsworthPaul Ainsworth

Demand for DX Simplicity as Customers Crave Convenience

December 17, 2018 Paul AinsworthPaul Ainsworth

Adobe Names new EMEA President

December 12, 2018 Julian FisherJulian Fisher

Merging the Online and Offline Shopping Experience

Blog

January 17, 2019 Paul AinsworthPaul Ainsworth

indaHash Expand into Benelux

January 17, 2019 Hilary StephensonHilary Stephenson

Top Tips for Inclusive Digital Design

January 7, 2019 Jeff EpsteinJeff Epstein

Beat the Chatbot Backlash by Striking a Balance

January 7, 2019 Paul AinsworthPaul Ainsworth

Demand for DX Simplicity as Customers Crave Convenience

Featured Videos

Travel in Free-Style: New Journey Planner App Unveiled

Ocado Introduce Robot Grocery Bag Packer

More Power to your Pixel

Video: Everything Amazon Announced Yesterday

Top Apple Articles You Should Read

Everything We Know About the iPhone 8

Robot Shelf-Stack Fail Could Mean Our Jobs Are Safe For Now

Direct Line’s Profits Hit Record High

McDonald’s Just Did Something Brilliant To Its Drinks Trays That Can Never Be Undone

Elon Musk, Zuckerberg Trade Barbs Over Artificial Intelligence

Microsoft to Expand Broadband In Rural Areas

Employee Experience

Employee ExperienceNews
January 10, 2019 Paul AinsworthPaul Ainsworth

Meet & Veg: ‘Pointless’ Meetings Costing Companies

January 9, 2019

Boss Baby: Big Business Urged to Contribute to Employee Childcare

January 8, 2019

EX Report Reveals Professionals ‘in the Driving Seat’ in 2019

January 3, 2019

Team Players: Employees Seek Sports Perks

December 19, 2018

Present Politics: Most Employees Neglect Gifts for Bosses

Financial Services

May 25, 2018 Stanley LouwStanley Louw

Why AI is key for Banks to get Ahead of Customer Expectations

April 27, 2018 Andrew FisherAndrew Fisher

Sorry Boomers, Millenials Really do have it Tougher in Finance

March 23, 2018 CXM Editorial TeamCXM Editorial Team

Beauty of the Beast: Weather Misery Offers Joy to E-Retailers

March 20, 2018 Andrew TavenerAndrew Tavener

E-Commerce Returns: Maximising Customer Satisfaction and Minimising Profit Loss

March 12, 2018 Andrew TavenerAndrew Tavener

Take Charge of Chargebacks

February 20, 2018 CXM Editorial TeamCXM Editorial Team

January Blues Fail to Deter Online Shoppers

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Customer Experience Magazine is the online magazine packed full of industry news, blogs, features, reports, case studies, video bites and international stories all focusing on customer experience.

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