On October 17, the UKCXA 2024 ceremony celebrated 15 years of fantastic customer experience at Wembley Stadium. The event featured inspiring stories, remarkable achievements, and a vibrant atmosphere.
Customer Experience
October 31, 2024
RingCentral adds AI assistant to its unified communications solution
October 31, 2024
Flooding customers with deals before Black Friday? Beware of ‘marketing fatigue’
October 31, 2024
Calabrio unleashes AI solutions to elevate customer service and agent engagement
October 31, 2024
Future customer success: breaking down silos and redefining metrics
October 31, 2024
48% of consumers find AI chatbots helpful, but are businesses ready to deliver?
October 31, 2024
Bruce Temkin: The agent of change
October 31, 2024
Vulnerability drives business change
October 31, 2024
CX at a crossroads: (or has it run out of road)
Digital Experience
October 25, 2024
Consumers prefer human agents for customer support
October 25, 2024
Cisco enhances employee collaboration with new AI-driven solutions
October 24, 2024
Cisco deploys gen AI to elevate customer experience
October 24, 2024
Cloud technology is the frontier for customer experience and personalisation
October 23, 2024
BT Group slashes carbon footprint and boosts productivity
October 23, 2024
AI-Powered post-purchase experiences on the rise in UK eCommerce
October 22, 2024
Nearly 80% of European drivers ready to embrace AI-powered voice assistants
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Employee Experience