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Employee ExperienceNews
July 17, 2019 Paul AinsworthPaul Ainsworth

Employees Optimistic About AI Impact on Jobs, Survey Finds

Digital ExperienceNews
July 16, 2019 Paul AinsworthPaul Ainsworth

2019 UK Digital Experience Awards: Winners Celebrate at London Final

Customer ExperienceFeatures
July 16, 2019 Sandra ThompsonSandra Thompson

Why Study Applied Customer Experience at Pearson Business School?

Customer ExperienceNews
July 15, 2019 Paul AinsworthPaul Ainsworth

Learning From the Best at the CX Professional Masterclass

Customer Experience

July 18, 2019 Richard DaveyRichard Davey

Five Ways to Test Your Customer Recovery Loop

July 17, 2019 Ben FettesBen Fettes

Why it’s Time to Treat Personalisation as a Product

July 12, 2019 Nan RussellNan Russell

Busting More Customer Experience Myths and Misconceptions

July 10, 2019 Sandra LoefflerSandra Loeffler

Measuring the Always-Connected Customer

July 9, 2019 Paul AinsworthPaul Ainsworth

Retail Urged to Prepare for Majority Digital Future

July 8, 2019 Paul AinsworthPaul Ainsworth

Food for Thought: Hoteliers Debate Customers’ Changing Tastes in Dining

Digital

July 17, 2019 Paul AinsworthPaul Ainsworth

Firm’s Struggling With Post-GDPR Data Access Requests

July 16, 2019 Fabrice MartinFabrice Martin

Five Steps to Boost Your Digital Efficiency

July 11, 2019 Paul AinsworthPaul Ainsworth

Customers ‘annoyed’ at Digital Marketing methods

July 9, 2019 Paul AinsworthPaul Ainsworth

Brexit Data Protection Warning Following Record British Airways Fine

July 9, 2019 Jurgen KetelJurgen Ketel

Play Your (Gift) Cards Right

Blog

July 17, 2019 Paul AinsworthPaul Ainsworth

Firm’s Struggling With Post-GDPR Data Access Requests

July 16, 2019 Fabrice MartinFabrice Martin

Five Steps to Boost Your Digital Efficiency

July 16, 2019 Paul AinsworthPaul Ainsworth

2019 UK Digital Experience Awards: Winners Celebrate at London Final

July 11, 2019 Paul AinsworthPaul Ainsworth

Customers ‘annoyed’ at Digital Marketing methods

Complaint Handling & Contact Centres

July 15, 2019 Paul AinsworthPaul Ainsworth

Warning for Finance and Utilities Over Growing Customer Satisfaction Perception Gap

July 10, 2019 Sharon WilliamsSharon Williams

People, Peaks and Personality: Getting Recruitment Right in Contact Centres

July 9, 2019 Bradlee AllenBradlee Allen

Five Ways Cloud can Empower Your Customer Service Team

July 5, 2019 Sion LewisSion Lewis

Putting the Pride Back in Customer Service

June 28, 2019 Martin EllinghamMartin Ellingham

The Japanese art of Kintsugi: A Golden Guide for Complaint Handling

June 26, 2019 Paul AinsworthPaul Ainsworth

Inspiration & Ambition: Capita’s Winning Team on Awards Achievements

Employee Experience

Employee ExperienceNews
July 18, 2019 Paul AinsworthPaul Ainsworth

Tech Investments Hampered by Poor Employee Experience

July 15, 2019

Healthy Mind, Healthy Business

July 11, 2019

Gamification: Most Effective Rewards Revealed

July 11, 2019

Revealed: What it’s Really Like to Work for LinkedIn’s Most Sought After Firms

July 10, 2019

Understanding the Importance of Diversity for Innovation

Featured Videos

An Interview With Ian Golding: The Strategy of CX

The International Customer Experience Awards

The Gulf Customer Experience Awards

The UK Customer Experience Awards: A Decade of Excellence

Ocado Introduce Robot Grocery Bag Packer

Robot Shelf-Stack Fail Could Mean Our Jobs Are Safe For Now

Direct Line’s Profits Hit Record High

Free Beer, Massages And Ski Trips – These Are the Best Job Perks in Greater Manchester

Amazon Launched a New Barcode-scanning Gadget With AI Assistant Alexa Built in

Google Home Gets Two Quirky New Ads to Show off What It’s Capable of

The iPad Takes a Big Step Toward Being the Computer for Everyone

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Customer Experience Magazine is the online magazine packed full of industry news, blogs, features, reports, case studies, video bites and international stories all focusing on customer experience.

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For article submissions:
Editor
Paul Ainsworth
editorial@cxm.co.uk

For general inquiries, advertising and partnership information:
advertising@cxm.co.uk
Tel: 0207 1932 428

For Masterclass enquiries:
antonija@cxm.co.uk
Tel: 0207 1937 483

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