Customer Experience Magazine

Customer Experience, Today’s pick

June 27, 2022

Who is the new ‘Workday Consumer’?

Advertisers pride themselves on knowing their customers. But what happens when their customer is suddenly not where they expected? As work…

Customer Experience

Path to Purchase: Is your content delivering the best customer experience?

CX webinar - serving up a great Greene King experience

Customer Experience, Trending Stories

Join a conversation on winning CX strategies with Reputation, Greene King, and Ipsos

Digital Experience

Social media influencers’ marketing power is declining: what are brands’ next steps?

Digital Experience, Trending Stories

Boutique Bliss: Dolce&Gabbana advancing immersive experiences

Customer Experience

Top Stories

June 07, 2022

Join a conversation on winning CX strategies with Reputation, Greene King, and Ipsos

June 06, 2022

Hear me out: top five CX podcasts of 2022 (part 2)

June 01, 2022

Gig customer experience: top 10 takeaways from the 2022 report

May 31, 2022

Trust is your most important weapon to fight inflation

May 24, 2022

Third-party privacy risks: how to protect your users’ data

May 17, 2022

Emotional intelligence: the secret to a memorable customer experience

By Ginger Conlon

June 22, 2022

Time to Emphasise Real-Time CX Metrics

Nine out of 10 business leaders say being able to better measure customer experience (CX) would make it easier for…

Charitable Travel's Melissa Tilling interview

June 20, 2022

Pride Month in Business: an interview with Melissa Tilling

June 14, 2022

5 business books that will shift your perspective on leadership

Digital Experience

Top Stories

June 13, 2022

Boutique Bliss: Dolce&Gabbana advancing immersive experiences

June 06, 2022

Fashion in the metaverse: who are their customers?

June 01, 2022

Top ways to ensure a fully accessible digital experience

May 30, 2022

France a new leader in product-led digital transformation

May 27, 2022

Who is the CMO of the future?

May 27, 2022

Elon Musk’s Twitter-Takeover: altering community management

An image of Matthias Göhler talking about conversational CRM

By Venesa Musovic

June 22, 2022

The new generation of conversational CRM: an interview with Matthias Göhler

With the rapid development of technology and constant social and economic disruptions, many companies have faced customer relationship management crises….

June 20, 2022

Holiday chaos: what’s next for the travel industry?

June 20, 2022

Social media influencers’ marketing power is declining: what are brands’ next steps?

Trending Stories

Winners Announced for European Customer Experience Awards ’22

Boutique Bliss: Dolce&Gabbana advancing immersive experiences

Join a conversation on winning CX strategies with Reputation, Greene King, and Ipsos

Winners announced for Turkey CXA’22: setting the example for all

Hear me out: top five CX podcasts of 2022 (part 2)

Elon Musk’s Twitter-Takeover: altering community management

Employee Experience

group of people working in a open plan office

March 31, 2022

How to reinvent your employee experience in 2022

an image showing a young woman with pink hair as a representative of gender diversity in CX.

March 28, 2022

Three ways to make your CX team more gender diverse

an image of Charlotte Lockhart, managing director at 4 day week

By CXM Editorial

May 20, 2022

Is a 4-day week the future of work? An interview with Charlotte Lockhart

What would you do if you had one day off each week? Would this make you more productive, healthier, and…

a group of young people discussing customer support agent turnover rate.

March 21, 2022

Facing the truth: customer support agent turnover rate is constantly increasing

March 15, 2022

Vulnerable leadership is key: building a bridge from intent to action