Phil Durand
CXM Editorial Team
Customer Experience
November 1, 2019
James Walford
James Walford
Voicebots: Saviours of Outdated and Complex IVRs
John Walls
Jo Boswell
Digital
Tom Fairbain
Jon Buss
Martin EllinghamBlog
Neil Russell-Smith
October 31, 2019
Paul Ainsworth
Paul Ainsworth
Apps Losing Customers on Path to Purchase
October 29, 2019
Rajnish Sharma
Rajnish Sharma
Automation and the ‘Passenger of the Future’
Complaint Handling & Contact Centres
Henry Jinman
Jean Cyril Schutterle
Becky LynnEmployee Experience
November 4, 2019
Bosses Placing Importance on Being Liked by Staff
October 30, 2019
Employees’ Failure to ‘Improvise’ Affecting Customer Satisfaction
October 23, 2019
Fir Play: Xmas Decor Boosts Office Productivity, Poll Suggests
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Customer Experience Magazine is the online magazine packed full of industry news, blogs, features, reports, case studies, video bites and international stories all focusing on customer experience.
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