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Workforce management processes

Customer Experience, Today’s pick

By  Troy Plott

November 27, 2023

Are your workforce management processes digital ready? 

In today’s digital world, the old ways of managing a contact centre workforce no longer suffice. With customers demanding—and receiving—multiple ways to interact with their…

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Customer Experience

This year’s Black Friday goal should be all about customer retention 

inclusive CX industry

Customer Experience, Employee Experience

Empowering people of colour: strategies for building a more inclusive CX industry

martech strategy

Digital Experience

Collision of data, composability and AI in marketing: three forces shaping the MarTech space

livestream shopping

Digital Experience

Ready, steady, shop: The future of livestream shopping

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Customer Experience

Top Stories

October 31, 2023

CXM Review is back and challenges our perception of trust 

October 30, 2023

Three recent findings on how AI is impacting CX

October 23, 2023

How AI in banking is fuelling the future of CX and filling in the gaps

October 19, 2023

Looking for more business growth? It’s time for emotional loyalty 

October 02, 2023

Using AI to enhance your customer experience

September 25, 2023

The future of retail: how synthetic data creates enhanced customer experiences

Workforce management processes
By  Troy Plott

November 27, 2023

Are your workforce management processes digital ready? 

In today’s digital world, the old ways of managing a contact centre workforce no longer suffice. With customers demanding—and receiving—multiple ways to interact with their…

5
(1)

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conversational user interface

November 20, 2023

Conversational user interface will transform CX and the way humans bring decisions 

November 20, 2023

This year’s Black Friday goal should be all about customer retention 

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This week in CX

This week in CX

This week in CX: does high customer engagement equal long-term loyalty?

This week in CX

This week in CX: Happy Black Friday sales weekend! What can you expect from consumers?

This week in CX

This week in CX: are we prepared for DX, AI, and data in 2024?

This week in CX

This week in CX: our future with AI

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Digital Experience

Top Stories

October 27, 2023

Ready, steady, shop: The future of livestream shopping

October 23, 2023

Designing smarter AI communication: using linguistics to humanise our chatbots

October 16, 2023

Advancing content commerce to enhance the customer experience during Christmas trading 

October 09, 2023

Burning bright without burning out – exploring the state of mind of the modern social media manager

September 18, 2023

Winning back customer trust with conversational AI

September 04, 2023

Bridging the empathy gap with customer experience automation 

Black Friday 2023 trends
By  Suhaib Zaheer

November 27, 2023

Top 3 digital trends to expect for Black Friday 2023

Retail sales growth slowed in September as consumers struggled with higher housing and fuel costs, according to the latest data from the…

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conversational user interface

November 20, 2023

Conversational user interface will transform CX and the way humans bring decisions 

martech strategy

November 06, 2023

Collision of data, composability and AI in marketing: three forces shaping the MarTech space

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Trending Stories

Oracle Responsys on WhatsApp

Unlocking the Sales and Marketing Potential of WhatsApp via Oracle Marketplace

Emotional loyalty - Marigold

Looking for more business growth? It’s time for emotional loyalty 

A winning day to remember: UKCXA 2023 event run-down and winners reveal

Helping mental health in the workplace

How to take care of your employees: having a proactive, sensitive approach to mental health in the workplace

nutun cx career community programmes

Nutun CX’s approach to putting people first: clients, colleagues, communities 

US CXA 24 open for entries

US CXA 24 programme is now open for entries!

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Employee Experience

Black entrepreneur resilience

October 16, 2023

How to build resilience as a black CX entrepreneur

Helping mental health in the workplace

October 09, 2023

How to take care of your employees: having a proactive, sensitive approach to mental health in the workplace

cybersecurity checks for new employees
By  CXM Editorial

October 24, 2023

Security and cybersecurity considerations for employee onboarding

HR departments and senior management teams often spearhead onboarding, but your IT, security, and cybersecurity teams are integral. Onboarding new employees…

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social media marketing burnout

October 09, 2023

Burning bright without burning out – exploring the state of mind of the modern social media manager

EX strategy

October 03, 2023

A behavioural scientist’s plea for building better EX strategy

Inform. Inspire. Include.
A free way to improve your business.

Customer Experience Magazine is the online magazine packed full of industry news, blogs, features, reports, case studies, video bites and international stories all focusing on customer experience.

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