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Customer Experience

By  CXM Editorial

September 27, 2021

Real talk at CXM: join our interactive CX day celebration

Are you ready for this year’s CX day? Join CXM in celebrating this important day and actively participate in an…

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Customer Experience

How to make your loyalty programme personal

People work on two blocks representing the need for improvements in CX technology.

Customer Experience

NTT’s latest research: CX technology sets records but still fails to satisfy many customers

A girl uses a board to apply cutting edge technology at work.

Digital Experience

Saudi Arabia engaging customers with cutting edge technology

A woman looks at her phone while enjoying her parking experience.

Digital Experience

Can an open market improve the parking experience?

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Customer

Top Stories

September 21, 2021

Purpose-led leadership – the new strategic imperative

September 16, 2021

How to build a customer success roadmap?

September 10, 2021

Bringing humanity and technology together

September 03, 2021

Is the fashion industry true to its sustainability promises?

August 26, 2021

Customer Experience recruitment: a comprehensive guide

August 25, 2021

Learning from the global economic crisis: an interview with Eliot Heilpern

An illustration of people coming out of a phone, satisfied with a brand's loyalty programme.
By  CXM Editorial

September 24, 2021

How to make your loyalty programme personal

It has long been established that customer loyalty is the driving force behind the most successful brands on the market. The companies…

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People work on two blocks representing the need for improvements in CX technology.

September 23, 2021

NTT’s latest research: CX technology sets records but still fails to satisfy many customers

CX day with CXPA

September 21, 2021

Your CX day with the CXPA community: register today!

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Digital

Top Stories

September 15, 2021

Why zero-party data is a great opportunity for online retailers

September 10, 2021

Bringing humanity and technology together

September 09, 2021

Essential tips for effective data-driven marketing

September 08, 2021

Building a culture of innovation: an insightful conversation with Neetan Chopra (Part II)

September 01, 2021

Digital customer journey: a comprehensive guide

August 30, 2021

Sanas launches world’s first real-time accent translation technology

A girl uses a board to apply cutting edge technology at work.
By  Khalid Al Muawad

September 28, 2021

Saudi Arabia engaging customers with cutting edge technology

As Saudi Arabia diversifies its economy, businesses must prioritise customers to constantly innovate and continue to attract a broader audience. The most…

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An illustration shows two people not understanding each other because of the lack of accent translation technology.

August 30, 2021

Sanas launches world’s first real-time accent translation technology

an image showing a bulb from paper stripes demonstrating a culture of innovation

August 24, 2021

Building a culture of innovation: an insightful conversation with Neetan Chopra

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Latest News

UK CX and EX Awards

People at the heart of everything: UK EX&CH Awards 2021

two radio hosts talking about podcast listener experience

PodPlays elevating podcast listener experience with Alida Touchpoint

A street sign shows a mailman delivering fast service for better CX.

FedEx Partners Up for Better CX

Research Reveals a Customer Relationship Crisis

CXPA Marks 10 Years of Nurturing Results Through CX

Gulf Customer Experience Awards 2021: Finalists Revealed

2020: The Year of Online Awards Experience

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Employee

an illustrated image showing two persons closing the gap between corporate purpose and actions

July 29, 2021

Is there are a gap between your corporate purpose and action?

4-day work week written on wood blocks.

July 28, 2021

Introducing the 4-day work week

an image showing a young woman participating in the process of employee engagement and organizational change.
By  CXM Editorial

September 27, 2021

Your guide to employee engagement and organizational change

In the past thirty years, plenty of research was conducted around the factors impacting employee engagement and organizational change. According…

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an image showing colourful brain looking at the future of work

July 07, 2021

The future of work: An interview with Jacob Morgan

an image showing a young woman having a zoom call on hybrid work model

July 07, 2021

The future of hybrid work model: glimpses from Ei Evolution Summit