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Customer ExperienceNews
August 20, 2019 Paul AinsworthPaul Ainsworth

Northern Gas Networks Aims for Autumn of Awards Achievement

Customer ExperienceFeatures
August 13, 2019 Paul AinsworthPaul Ainsworth

Discussing Innovation and Excellence With Genesys’ Chris Connolly

Employee ExperienceFeatures
August 12, 2019 Paul AinsworthPaul Ainsworth

Seeking a World of Engaged Employees: An Interview With Gethin Nadin

Customer ExperienceNews
August 7, 2019 Paul AinsworthPaul Ainsworth

Going Dutch: Genesys Prepares for G-Summit Europe in Amsterdam

Customer Experience

August 21, 2019 Paul AinsworthPaul Ainsworth

Fantastic Year so far for Freshworks

August 16, 2019 Paul AinsworthPaul Ainsworth

Learn From Ian Golding at the CX Masterclass in Dubai

August 15, 2019 Paul AinsworthPaul Ainsworth

Confirmit’s Chris Brown to Helm Next Stage of CX Firm’s Global Success

August 12, 2019 Paul AinsworthPaul Ainsworth

UKCXA Finalists Feefo Provide Review Platform for Mazda

August 12, 2019 Edd WellerEdd Weller

Powering Loyalty Programmes Through Brand Partnerships

August 9, 2019 Dan EnnorDan Ennor

Customer Expectations of Delivery and Returns

Digital

August 15, 2019 Paul AinsworthPaul Ainsworth

Receptional is Exceptional: UKDXA Double Gold Winners Celebrate Teamwork

August 15, 2019 Paul AinsworthPaul Ainsworth

UK Firms Embracing Digital Advertising as More Turn Back on Print

August 12, 2019 Jonathan SharpJonathan Sharp

Top Tips for Managing Your Digital Communications

August 5, 2019 Paul AinsworthPaul Ainsworth

‘Alexa, What’s the Future of Ecommerce?’

August 1, 2019 Richard WheatonRichard Wheaton

Building Tech to Enhance – not Hinder – Customer Experience

Blog

August 15, 2019 Paul AinsworthPaul Ainsworth

Receptional is Exceptional: UKDXA Double Gold Winners Celebrate Teamwork

August 15, 2019 Paul AinsworthPaul Ainsworth

UK Firms Embracing Digital Advertising as More Turn Back on Print

August 12, 2019 Jonathan SharpJonathan Sharp

Top Tips for Managing Your Digital Communications

August 5, 2019 Paul AinsworthPaul Ainsworth

‘Alexa, What’s the Future of Ecommerce?’

Complaint Handling & Contact Centres

August 9, 2019 Jean Cyril SchutterleJean Cyril Schutterle

Emotions: The Next Frontier for AI?

August 7, 2019 Becky LynnBecky Lynn

First Contact Resolution: The key Measure in Contact Centres

August 1, 2019 Paul AinsworthPaul Ainsworth

Ombudsman Services Unveils new Partner Platform for Businesses

July 31, 2019 Rob CrutchingtonRob Crutchington

Contact Centre GDPR Compliance: 3 Simple Steps

July 29, 2019 Paul AinsworthPaul Ainsworth

Revealed: UK Firms are Overrating Their Customer Experience

July 26, 2019 Joey GreenwaldJoey Greenwald

It’s the end of Phone Support as we Know it (and I Feel Fine)

Employee Experience

Employee ExperienceNews
August 16, 2019 Paul AinsworthPaul Ainsworth

Employers Urged to Allow Bereavement Leave for Pet Deaths

August 9, 2019

AI Empowers CX Employees…but we’re Measuring the Wrong Things

August 8, 2019

Image Problem: Google Gives Inaccurate Picture of Women in Senior Roles

August 8, 2019

British Airways Staff go East for ‘Workation’ Opportunity

August 7, 2019

Employment Fears Grow Alongside AI Capabilities

Featured Videos

An Interview With Ian Golding: The Strategy of CX

The International Customer Experience Awards

The Gulf Customer Experience Awards

The UK Customer Experience Awards: A Decade of Excellence

Ocado Introduce Robot Grocery Bag Packer

Robot Shelf-Stack Fail Could Mean Our Jobs Are Safe For Now

Direct Line’s Profits Hit Record High

Free Beer, Massages And Ski Trips – These Are the Best Job Perks in Greater Manchester

Amazon Launched a New Barcode-scanning Gadget With AI Assistant Alexa Built in

Google Home Gets Two Quirky New Ads to Show off What It’s Capable of

The iPad Takes a Big Step Toward Being the Computer for Everyone

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Customer Experience Magazine is the online magazine packed full of industry news, blogs, features, reports, case studies, video bites and international stories all focusing on customer experience.

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For article submissions:
Editor
Paul Ainsworth
editorial@cxm.co.uk

For general inquiries, advertising and partnership information:
advertising@cxm.co.uk
Tel: 0207 1932 428

For Masterclass enquiries:
antonija@cxm.co.uk
Tel: 0207 1937 483

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