The third edition of the event will be taking place live online due to the current global health situation. Hosted by Awards International, the ICXA will be the sixth event this year organised live online, following the successes of the SEECXA, UK BA, UK DXA and other awards programmes.Finalists will compete in 19 categories, presenting before an independent panel of expert judges from across the globe, including CX consultant and author Ian Golding; Edwin Best; Marleen van Wijk; Eytan Hattem; Nienke Bloem and many more. Categories this year include: Customer-Centric Culture, Best Use of Mobile, Employee Empowerment and Digital Transformation – Solution for the Customer.

Among the organisations from around the world who will be showcasing the very best CX strategies for 2020 are Shell, Telefonica Germany, Turkcell Global Bilgi, SAP, and Sberbank. Click here for a full list of finalists.

Awards International CEO Neil Skehel said: “At Awards International we pride ourselves on our reputation for having the fairest process for deciding business awards winners. Our awards programmes are judged by a large panel of independent and impartial business professionals, who are passionate about their role and meet our stringent criteria.

“Our scoring criteria is endorsed by Cranfield School of Management, and all finalists present their entry live to the judges on the day of the finals. This means that every entrant whether an individual, SME, or large organisation has the same chance of impressing the judges and taking home the top spot on the day.

“To all who have been successfully shortlisted for 2020, I would like to offer a huge congratulations, and we look forward to welcoming you live online in November for what is shaping up to be a spectacular event.”