Category: Employee Experience

An illustration shows people working from home in a flexible work culture.

Build flexible work culture to enable mental well being

The global pandemic has affected attitudes toward work-life balance and introduced flexible work culture. Research from EY uncovered that almost half of the interviewed employees would leave their current jobs if they were not given flexible working opportunities. Moreover, nine...

5
(1)
an illustrated image showing two persons closing the gap between corporate purpose and actions

Is there are a gap between your corporate purpose and action?

‘Ultimately, purpose is the engine of long-term profitability.’Larry Fink, CEO, BlackRock Over the past two years, the CXM team was regularly reporting on the importance of purpose and value in business. The impact of trust-building in the CX industry finally came...

5
(1)
4-day work week written on wood blocks.

Introducing the 4-day work week

The entire world is buzzing about ways of working. We are preoccupied with remote and hybrid models, wondering whether these solutions will become our future. One company in the UK, however, decided to take the matter into its own hands...

5
(1)
an image showing colourful brain looking at the future of work

The future of work: An interview with Jacob Morgan

Over the past year or so, the concepts of leadership awareness, emotional intelligence, and employee mental health became a central topic for EX and HR professionals worldwide. We saw first-hand how COVID-19 and other social events around diversity and inclusion...

5
(1)
an image showing a young woman having a zoom call on hybrid work model

The future of hybrid work model: glimpses from Ei Evolution Summit

Over the past year, the number of so-called remote work experts and hybrid work advocates grew dramatically. However, implementing work from home takes careful planning and often requires external help from an expert. If not implemented intentionally, remote work can...

0
(0)
an illustrated image showing people connecting dots in order to design meaningful employee experience

Designing a meaningful employee experience: An interview with Belinda Gannaway

Last year, it became crystal clear that companies have to simultaneously invest in CX and EX development. These two internal business processes have to be aligned for long-term sustainability and growth. Belinda Gannaway, Strategy Director at FathomXP, recently spoke with...

5
(1)
An illustration shows people working on an hourglass and a tree, which represents employee wellbeing.

Employee wellbeing in 2021: Tales from the contact centre

Throughout the pandemic, people turned to contact centres to get the crucial help, assistance, and information they needed. With shops shut, information offices closed and banks unable to open, customers had little option than to call a contact centre to...

5
(1)
A group of people builds a new framework for sustainable growth by socializing in nature.

Finding a new framework for sustainable growth

Uspire Group, the silver winners in the category Employee Engagement Innovation and Transformation at the UK EX Awards 2021, shared their journey with the CXM team. We are delighted for the opportunity to learn from such an inspiring leadership story. As...

0
(0)
An illustration shows the most relevant categories for employer brand, including ethics, responsibility, trust, morality, and more.

Lessons from lockdown: why customers care about your employer brand

The pandemic has taught us many things and gave some companies a costly lesson of how to look after their employees. As it turns out, the way employers treat their employees has an impact on customers’ loyalty and their general...

5
(1)
A vector illustration showing the process of healing and overcoming mental health challenges.

Overcoming mental health challenges with the right CX approach

Millions of people all over the world found themselves forced to change their purchasing behaviours overnight, which had a strong impact on global trade. The pandemic was a turning point for customers’ relationships with companies and their service teams. People’s...

5
(1)
1 2 3 54