Category: Employee Experience

Employee NPS

Employee NPS: recognizing the power of promoters within your company

Employee NPS often gets unnoticed by leaders focused exclusively on driving CX related impacts. However, neglecting employee perspectives on their overall experience might cost businesses in the long run. One of the reasons companies should implement employee NPS as their standard...

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An image showing a diversity and complexity of society.

Business and organizational anthropology: understanding humans from the inside out

It might come as a surprise that business and organizational anthropology are garnering significant attention in today’s corporate environments. Forrester’s report on ‘The future of CX’ from 2019, named anthropology as a core discipline shaping the path of CX, while...

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Global workplace report 2021

Global workplace report 2021: what do employees expect from the hybrid workplace?

Employee experience (EX) has been changed irrevocably due to the pandemic. Remote working has boosted productivity and allowed employees to avoid long, busy commutes. On the other hand, we also saw employees missing the benefits of in-person meetings and general...

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HR week poster

HR Week: CXM partners with one of the biggest HR conferences in Europe

The CXM team is excited to announce a new media partnership with one of the largest HR conferences in Europe. With 150+ exceptional speakers from various industries, this event is going to inspire leaders across industries to design workplaces where...

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an image showing a young person having a happy first day of work

Happy first day of work – improve your employee onboarding experience

Ensuring a happy first day of work for a new employee is much more important than many organisations would ever imagine. According to recent studies, the employee onboarding experience is crucial for long-term satisfaction and optimal performance, yet many brands...

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Contact centre agents work on their customers' request.

What do contact centre agents have to say about their wellbeing in 2021?

In line with the celebration of the Customer Service Week in 2021, the CXM team received much information about the current status and trends in the world of CX. We decided to share with you some of the most intriguing...

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an illustrated image showing a person building emotional culture.

Bringing emotional culture to the workplace: an interview with Jeremy Dean

Psychologist John D. Mayer explains that emotional intelligence is the ability to accurately perceive your own and others’ emotions and to understand the signals the feelings send about relationships. Is this something we should learn to do at work? I...

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an image showing a young woman participating in the process of employee engagement and organizational change.

Your guide to employee engagement and organizational change

In the past thirty years, plenty of research was conducted around the factors impacting employee engagement and organizational change. According to the recent research by Gallup, almost 85% of employees worldwide are still not engaged at work. We believe it’s...

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An illustration shows people working from home in a flexible work culture.

Build flexible work culture to enable mental well being

The global pandemic has affected attitudes toward work-life balance and introduced flexible work culture. Research from EY uncovered that almost half of the interviewed employees would leave their current jobs if they were not given flexible working opportunities. Moreover, nine...

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an illustrated image showing two persons closing the gap between corporate purpose and actions

Is there are a gap between your corporate purpose and action?

‘Ultimately, purpose is the engine of long-term profitability.’Larry Fink, CEO, BlackRock Over the past two years, the CXM team was regularly reporting on the importance of purpose and value in business. The impact of trust-building in the CX industry finally came...

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