Tag: Business growth

Empower your team to elevate your guests: what it takes to make hospitality work

Whether buying a take-away coffee, sitting down at a restaurant to eat, or travelling through an airport, it’s the people-facing staff that transform the hospitality experience from the transactional to the magical.  Global CX specialist Ian Golding summed it up: “There are...

Improve quality assurance by creating a deeper human understanding

Quality assurance (QA), in its simplest terms, means checking that a product or service is completely up to scratch. So, when MVF set out to better its QA, its aims were high to create genuine value and assure that what its...

UK Business Awards open for entries and partnerships announcements 

Our partners at Awards International are delighted to officially announce the beginning of the UK Business Awards (UKBA) for 2024! This prestigious awards programme honours and celebrates the inspiring efforts of micro, small, medium and large organisations in business excellence and...

From sales to success: The revenue impact of customer experience training

While the onus of generating revenue historically fell on sales teams, customer success teams also play a pivotal role in this process. Sales teams are tasked with initiating conversations and building relationships with potential customers to close the deal while...

Employee experience design as a lens and valuable tool

It feels like everyone is bought into the idea of employee experience. It’s a hot topic in most HR circles. It’s become a profession in its own right. But how many companies are truly embracing it? What if it wasn’t an all or nothing? Just imagine a workplace where everything is carefully designed around your...

How to see substantial and impactful growth without neglecting your employee’s wellbeing

Facilitating growth is a key priority for UK digital agencies – strategic and creative agencies focused on user experience, mobile, social, data gathering and analytics. And it will continue to be so as the ongoing macroeconomic climate proves difficult for scale-ups.  For...

The top 5 priorities when building resilience and growth in challenging times

In a session hosted by Capita, CX leaders across multiple sectors recently met at CX Exchange for a think tank session. Here, they shared challenges and ideas about ‘building resilience and growth in challenging times’.  CX Exchange explored three crucial aspects of CX in today’s climate: doing more with less;...

Why international success hangs on the strength of market localisation

Consumers can now visit a pan-global marketplace every time they use their smartphone. British companies are recognising the benefits of this new environment. More than four in every five UK businesses with an annual turnover of £1m are currently trading overseas. But while...

Looking at 2023: the changing whistle-blowing landscape

Looking at 2023, the year is set to continue to bring macro-economic uncertainty and geopolitical risk. These are likely to impactevery sector in the business world. This will be no different for the customer experience (CX) sector. With this, business leadersneed to be prepared for the challenges and learn how to navigate the current levels of uncertainty....

6 trends that will shape the world of work in 2023

Over the past few years the way we work has transformed. This will continue to be the case in 2023 with more companies adopting a gig model. For many people, the gig economy is a vital source of income, especially now...