The following terms shall have the following meaning throughout these Terms and Conditions:
‘CXM’ means the Customer Experience Magazine.
‘Services’ means those services which are provided by Cornelius Ltd. Company or its affiliates or partners to provide the CXM and generally refers to the processes, web and personal services for ordering items at CXM website.
‘Customer’ means the person or persons whose name appears on the appropriate form for the purpose of booking a place/s at one of CXM professional training called Customer Experience Masterclass, or CXM Club meetings or CXM conferences.
‘Events’ refers to CXM professional training called Customer Experience Masterclass, or CXM Club meetings or CXM conferences or other events or activities which Customer Experience Magazine holds, hosts or partners with other organisations.
‘Company’ means Cornelius Ltd. Company whose registered office is at Acacia Farm, Lower Road, Royston, Hertfordshire, SG8 0EE United Kingdom.
‘Parties’ means the Customer and the Company when referred to jointly.
‘CXM Forms’ means any official form which constitutes part of the process of purchasing a place at CXM trainings.
- Terms and Conditions
– The Terms and Conditions are set out by the Company and can be seen at the website cxm.co.uk at any time.
– The Parties agree to these Terms and Conditions by the Customer ticking the appropriate box on the appropriate form on the above mentioned website and submitting the form on the above mentioned website
– In the case of the Customer requiring an invoice the Customer agrees to the Terms and Conditions by providing a completed Purchase Order and unless otherwise agreed Cornelius payment terms are “Immediate payment”.
– These Terms and Conditions are for the purposes of purchasing a place/s at CXM Masterclasses, or CXM Club meetings or CXM other events.
– If there is any agreement between the Parties to vary these Terms and Conditions the Parties will do so in writing via email or post.
– Information supplied by the Company in relation to any activity is accurate to the best of its knowledge and belief but shall not constitute any warranty or representation by the Company
- The Company Agrees:
– To provide the Services and to ensure the Customer benefits from doing so to the best of its ability and in good faith.
– To provide the Customer with the forms and processes to enable them to take part in the activities for the advertised benefits.
– To provide the appropriate support and opportunities to communicate with the Company in the event that the Customer wishes to do so.
– To seek feedback from customers to improve the CXM and Services to the best of their ability.
- The Customer Agrees:
– That they wish to participate in the events and wish to benefit from the Services provided to the Customer in the manner that the Company determines.
– To comply with the rules or guidelines as provided by the Company from time to time to enable them to participate in the events and benefit from the Services.
– That they are authorised to apply for the Services.
– To pay for the Services according to the Terms and Conditions set out herein and in particular in clause 9 below.
- Confidentiality – The Company warrants that:
– All information submitted will be treated in confidence.
– Any information which is readily available in the public domain or becomes available in the public domain after the submission of the entry will be exempt from above.
– All staff or persons who in connection with the operation of the events will be required to see or review information provided by the Customer will be subject to an agreement of confidentiality.
– No information will be provided to third parties not involved in the running of the events without the written consent of the Customer.
– To use the Customer’s name and logo in accordance with applicable laws and regulations.
– To only use the name and/or logo of the Customer with the Customer’s prior approval and within reason, in the form required by the Customer.
– To ensure that all records of Customer information are retained securely and kept strictly confidential and in accordance with the Data Protection Act in force at the time.
- True and Accurate Representation – The Customer warrants that:
– All information provided by the Customer in applying for the Services is true and accurate to the best of their knowledge.
– They are entitled to submit such information as is required and if they are an agent or a representative of third parties they will indemnify the Company from any complaint arising from any misrepresentation.
- Terms of Payment
– The Customer agrees to pay the price for the Services according via provided invoice or PayPal account.
– n the event that the customer does not comply with the Terms and Conditions the company reserves the right to withhold the Services. This may mean, but may not be limited to, any of the following – where this forms part of the agreement between the Parties:
– The Customer may not be considered as a participant of any event
– The Customer may not attend the event
– The Customer acknowledges that failure to submit CXM Forms according to the rules and guidelines does not cancel the agreement between the Parties.
THIS MEANS THAT THE COMPANY WILL CONTINUE TO COLLECT PAYMENT WHETHER A PARTICIPANT IN ANY EVENT ATTENDS OR NOT, ONCE THEY HAVE BEEN PROVIDED WITH AN INVOICE OR SUBMITTED PAYMENT UNLESS:
– The Customer cancels within 14 days, in the case of credit cards, of making payment or in the case of receiving an invoice, the date on the Company’s invoice. HOWEVER:
- No refunds will be given within 30 days of the date of the event.
- In the case of refunds a £25 deduction will be made.
- Late Payment
– If payment is not received within the agreed payment period.
Interest will be added to the balance owing, backdated to the date of the invoice and charged at the rate of 2.2% per month in accordance with the Late Payment of Commercial Debts Act 1998.
A £40 administration charge will also be added to the balance outstanding.
– Two reminders will be sent for the payment of the invoice. For each further reminder sent in order to recover the balance we will add £40 to the balance outstanding.
– After two reminders have been sent in the absence of payment the Company will immediately apply to the County Court for a judgement and will not issue any further notice.
- Further Information
– Dates of events and activities may vary from those advertised on the website or other marketing information.
– Changes are at the sole discretion of the Company.
– In the event that the event cannot be held for any reason at the above mentioned venue or date, the Company reserves the right to cancel or postpone the event or move it to a different venue. The Company will notify the Customer of any changes.
– The Customer shall have no claim against the Company in respect of any loss or damage consequent upon the activity or activities from failing to occur wholly or partially, for whatsoever reason save where such loss or damage is caused by the Company’s negligence, fraud or willful default.
– Neither party to the Terms and Conditions shall without previous consent of the other party assign any rights or obligations here under, unless otherwise stated in the Terms and Conditions.
– Employees and agents for the Company shall not in any circumstances be liable for consequential, indirect or special damages of any kind arising out of or in any way connected with the performance or failure to perform the CXM Services.
– Should any member of the Customer’s party behave in a manner that is unacceptable to the Company, they shall be asked to leave the training. In this case the Customer will be liable to the Company for payment in full for all or any expenses incurred and for any fees that may ordinarily have been due for attendance or participation in such activities.
– In such case the Customer may also be liable for any damages or compensation for damages caused under the circumstances.
– The Company will cooperate with all Customers to the best of its ability in all matters.
– The Company’s name and/or marques, branding or logo may not be used on promotional material for any form of publicity without the written consent of the Company or the Company’s representatives.
– The Company will not be liable for any loss or damage to the property of the Customer In the case of loss or damage to property, it should be reported to the venue holders or the Company at the time of discovery.
– The construction, validity and performance of these Terms and Conditions shall be governed by the English Law and both parties agree to submit to the non-exclusive jurisdiction of the English courts.
– Nothing in these Terms and Conditions create legal rights, for, or enforceable by, any party other than the Customer and the Company.