Tag: Sustainability

picture of a cityscape with overlays of icons about climate change

Are we living the illusion of sustainability? Looking at climate change

In 1988, as a young teenager, I can recall being alarmed at a special news report regarding climate change. The news report concluded that unchecked land use combined with greenhouse gases and aerosol pollution emitted by human activity would warm...

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Sustainable website

How to create a sustainable website

With an increased focus on the climate and our planet’s future, sustainability is a concern across all areas of our lives.  And that applies to websites now too. Chris Baker, Director of a leading London web design agency, explains, “We recently...

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an image showing the predictions for 2022

Forrester predictions for 2022: prioritizing privacy and sustainability in CX

Every year, Forrester publishes prediction reports and shares the biggest trends for the year ahead. To do that, we analyze customer expectations, market dynamics, new technologies and innovations. For 2022, we expect that European brands will look to their customer experience (CX) teams to help them navigate through the lingering effects of the continuing pandemic.  According to our research,...

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an image showing businesses impact on the world

Are ESG efforts more about the bottom line than about businesses impact on the world?

According to research released this week by NAVEX Global®, only 25% of consumers believe businesses are primarily motivated to undertake environmental, social and governance (ESG) initiatives to make a positive difference to the world. Moreover, 55% of businesses agree it’s more about the bottom line than...

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An illustration of a green paper bulb stands for the Spotify sustainability report.

Spotify sustainability report: why you should give it a read

Spotify, one of the world’s largest music streaming service providers, continues to be a great reference for professionals talking about CX initiatives. In general, customer experience in the digital space became a burning topic over the past two years, with the technology...

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The photo shows the introduction of the Gulf Sustainability Awards 2021.

Building a greener future with Gulf Sustainability Awards 2021

This year was special for the professionals in the GCC region because they got a chance to enjoy the live Gulf Sustainability Awards 2021! For the first time in 18 months, the Awards Finals and Ceremony were held in person...

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an image showing sustainable clothing

12 tips for designing sustainable clothing for your employees

The production, distribution and care of clothing all have an impact on the environment. If you want your business to become more sustainable, this is the area you need to address. One British company, London-based Jermyn Street Design (jSD), has helped clients to...

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An image showing a had smashing a plastic bottle as a message of sustainability promises companies give to customers.

Is the fashion industry true to its sustainability promises?

The fashion and retail industries have been put through somewhat of an awakening in the last few weeks. It began with the release of the latest IPCC report which declared the climate emergency a ‘code red situation for humanity’. This was followed...

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A small wooden building represents the customer experience in real estate.

Customer experience in real estate: An interview with Charlotte Crawley

What is the current status of customer experience in real estate? Although the property industry has a direct impact on people’s lives, CX hasn’t traditionally been in its focus. In recent years, however, we have seen a noticeable development of...

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A conscious consumer shops in the store with a bag full of green vegetables.

What does the conscious consumer want in 2021?

As society begins to reopen, retailers and brands must be cautious not to lose sight of the legacies of lockdown. One of the most notable is the new ‘conscious consumer’. After the pandemic, we became more aware of the impact...

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