Tag: Sustainability

How to ensure a sustainable customer experience?

Ensuring a sustainable customer experience is a long term project. Sustainability represents the continuity of your business now and in the future. To ensure customers grow together with their businesses, companies need to invest time in meeting customers where they...

CXM Snippets: Three Stories in Three Minutes

Three stories from the world of Customer, Employee, and Digital Experience in Three Minutes… Abu Dhabi to phase out disposable plastics by 2021 A new environmental policy announced by the Environment Agency of Abu Dhabi (EAD) targets single-use plastics such as cups,...

CXM Snippets: Three Stories in Three Minutes

Three stories from the world of Customer, Employee and Digital Experience in Three Minutes… Dubai’s Saphyte to Challenge CRM Software Market Popular CRM software such as Zoho, Salesforce, Hubspot, Pipedrive, and others are getting UAE-based competition, with the launch of Saphyte. The expected...

Report Warns CEOs Over Sustainability Inaction

A new report predicts that sustainability will be the most important topic discussed in boardrooms in 2020. Analytics firm GlobalData has released its latest report, Sustainability – Thematic Research, which states that public anger at the lack of action on climate change,...

2020 Brings Next Stage of Record-Breaking Dubai Sustainability Project

The third stage of an immense sustainability project in Dubai is set to be completed within the coming year – a project which aims to drastically reduce carbon emissions by up to 6.5 million tonnes annually. In 2020 the third phase...

Gulf Sustainability and CSR Awards 2020: Enter Now

Entries are now open for the 2020 Gulf Sustainability and CSR Awards, which will take place in Dubai next June. An annual celebration of green practices and corporate social responsibility, the event is returning to the UAE for its fourth year...

Reducing the Carbon Footprint of your Business

Over the last decade, there has been a noticeable change in the way society perceives the environment. Having seen the impact pollution and carbon emissions is having on the ecological system, consumers and businesses alike are adopting new practices in...

Rise of the Eco-Conscious Customer and the Impact on Retail

A majority of young British customers say they would reconsider their spending behaviours if retailers were better at communicating the environmental impact of their purchases. In new research from inRiver, 1,500 UK consumers between the ages of 16-44 were quizzed on sustainable shopping and...

DEWA Boosts CX With Smart Response Service

Dubai Electricity and Water Authority (DEWA), has launched its new Smart Response Service for electricity and water technical notifications, in a boost to Customer Experience. The Smart Response Service features early self-diagnosis of technical interruption within homes, reducing the necessary...

Cuban Sustainability Project Boosted by Abu Dhabi Fund for Development

The Abu Dhabi Fund for Development (ADFD) has joined forces with Cuba’s Ministry of Energy and Mines and International Renewable Energy Agency (IRENA) as part of a project to power almost 7,000 Cuban homes. ADFD, the leading national entity for international...