Category: Sustainability in CX

Are you thinking about sustainability in AI?

Not a day goes by without a company, charity, government or some other gas-guzzling, forest-burning, ocean-destroying organisation making a grand claim about net-zero, carbon-neutral or otherwise pledging to single-handedly save the planet by twenty-whenever. The threat of irreversible climate change...

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green delivery

Five best practices to improve sustainability in business for last-mile deliveries 

In a recent report, Accenture describes last mile deliveries as being at a crucial moment in terms of sustainability: “The last mile ecosystem is at a tipping point. Go one way, and it can extend these gains. Go the other...

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picture of a cityscape with overlays of icons about climate change

Are we living the illusion of sustainability? Looking at climate change

In 1988, as a young teenager, I can recall being alarmed at a special news report regarding climate change. The news report concluded that unchecked land use combined with greenhouse gases and aerosol pollution emitted by human activity would warm...

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How to improve sustainability in AI to benefit businesses and the environment

Images of wildfires, hurricanes and droughts blaring from every news channel and social feed have pushed the majority of people over the cultural tipping point on environmental issues. The result has been millions of more sustainable choices being made every...

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Latest Gulf Sustainability Awards 2022 launched at the Netherlands Pavilion in Dubai 

Organized by Awards International, a pioneer in conducting awards in the Middle East region, launched their latest edition of Gulf Sustainability Awards 2022 to be held at the Netherlands Pavilion in Dubai.  ‘Together, we want to communicate how to find sustainable...

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Sustainable website

How to create a sustainable website

With an increased focus on the climate and our planet’s future, sustainability is a concern across all areas of our lives.  And that applies to websites now too. Chris Baker, Director of a leading London web design agency, explains, “We recently...

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an image showing businesses impact on the world

Are ESG efforts more about the bottom line than about businesses impact on the world?

According to research released this week by NAVEX Global®, only 25% of consumers believe businesses are primarily motivated to undertake environmental, social and governance (ESG) initiatives to make a positive difference to the world. Moreover, 55% of businesses agree it’s more about the bottom line than...

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experience management showing hands connecting green puzzel.

Four reasons why experience should be the core of any ESG strategy (part 2)

Some of my most recent conversations with executives have revealed that ESG initiatives are among their top priorities. In this two-part series for Customer Experience Magazine, I’m exploring the role experience management leaders can play in bringing ESG strategies to...

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an image showing a green planet with ESG strategy in its centre.

Four reasons why experience should be the core of any ESG strategy (part 1)

We are living through a period of heightened awareness about some of the biggest challenges of our time. People across the globe care increasingly about issues such as climate change, inclusion, and product accessibility. Unsurprisingly, most of the executives I’ve spoken...

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An illustration of a green paper bulb stands for the Spotify sustainability report.

Spotify sustainability report: why you should give it a read

Spotify, one of the world’s largest music streaming service providers, continues to be a great reference for professionals talking about CX initiatives. In general, customer experience in the digital space became a burning topic over the past two years, with the technology...

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