Tag: Employee development

workforce surveillance

New research shows that 32% of UK workers are surveilled by employers

According to recent research, employers ‘spy on’ a third of UK workers, and webcam monitoring has more than doubled. Bosses and business owners are using dystopian surveillance tools more often to make sure their workers are being diligent. As we get...

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group of people working in a open plan office

How to reinvent your employee experience in 2022 

Last year saw just the beginning of what has been dubbed the ‘Great Resignation’. Brits, predominantly those working in leisure, hospitality, retail and healthcare, have voluntarily left their jobs at “historically elevated levels” that were last seen in 2009. While...

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an image showing a young woman with pink hair as a representative of gender diversity in CX.

Three ways to make your CX team more gender diverse

Less than 6% of software engineers identify as female, while barely 5% of technology leadership positions are held by women. As such, is it any wonder that 78% of us can’t name a single famous female computer scientist working in...

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a group of young people discussing customer support agent turnover rate.

Facing the truth: customer support agent turnover rate is constantly increasing 

One of the defining workplace themes of 2021 was the Great Resignation. Employees started leaving their jobs at record rates, with 4.3 million people quitting in September 2021 alone. Shortly after, many employers began forecasting a focus on retaining talent,...

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an image of Miranda from Elev 8

Vulnerable leadership is key: building a bridge from intent to action

Last week, I talked to Miranda Cain, the managing director at Elev-8, a consultancy dedicated to changing behaviours to elevate business performance. The team behind Elev-8 won over 27 awards, including the UK Business Awards™️ in 2021. With over 25 years...

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EX trends for 2022

EX trends in 2022: will EX replace CX as a top priority?  

With reports of almost 1 in 4 UK workers expected to quit their job and change employers in the next few months, in what has been dubbed ‘the Great Resignation’. Business leaders are now prioritizing employee experience (EX) as workers...

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an image showing an employee who wants to leave a company.

The rise and fall of employee loyalty: insights from 200,000 eNPS scores 

The impact of the Covid-19 pandemic has been monumental. Where work is concerned, businesses across the world have experienced seismic shifts in how they operate, and the same can be said for employee loyalty. With discussions of a global resignation...

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a group of people demonstrating a corporate happiness.

What will corporate happiness look like in a hybrid work environment?

My friend Christina, who works in IT, called me last month thrilled about her new role: “I’m a Chief Happiness Officer”, she said. “Is that even a role, “I thought, but I promptly replied, “Congratulations, well done!”. I was confused....

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overworked employees at a call centre

Three-quarters of customer-facing workers are heading to imminent burnout 

MaxContact calls on the industry to make 2022 the year of the agent and rebalance employee well being with customer satisfaction.  Workers in customer-facing roles across the UK are facing burnout after months of being overworked and underappreciated, with no prospect of career...

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agile management practices to prevent burnout

Avoid management burnout with agile practices

It is no secret that burnout has infiltrated our workforce. Surely you have encountered this state of numbing exhaustion, after a period of excessive and prolonged pressure. Sound familiar? In fact, experts say that management burnout has reached record levels....

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