Tag: Employee development

Managers welcome increased employee demands

A survey by Perkbox Vivup Group finds that while UK managers report increased employee demands, they also see significant benefits. Over 80% of managers believe empowering employees to be themselves has boosted creativity and engagement. According to Jennifer Healy, Perkbox’s chief...

The 40-hour workweek is now unsuitable for productivity levels

76% of working UK professionals have stated that the current 40-hour full-time workweek does not suit them. The new research comes from the talent solutions firm Robert Walters. The current work model is being viewed as no longer representative of...

Employees need more support across a variety of health and social issues

Employers are now expecting an increased level of demanded support from their employees across a variety of issues, including in fertility, addiction, gender identity and neurodiversity. Although traditional areas of heath and wellbeing support are still expected to see a...

Poundland announces headcount reduction

Discount retailer Poundland is restructuring its head office in Walsall to cut costs and improve efficiency. The company strives to simplify operations to serve its customers better and remain competitive. Poundland has started a restructuring process that will affect approximately 60...

UK’s skills gap hampers career progression

A widening skills gap in the UK is threatening both employee progression and business success, according to new research. ADP’s People at Work 2024 report reveals a global workforce increasingly doubtful about employers’ commitment to skill development. This skepticism is particularly pronounced in the...

Why Internal Service Excellence is key to delivering External Service 

Have you ever contacted a company to chase a response only to be told that another department is investigating the issue, but no update has been received? Or perhaps you’ve contacted a company to make a complaint but have been passed from...

How marketing can help connect CS and sales to foster a more unified revenue team 

Siloed departments spell trouble for customer retention. While 95% of B2B SaaS companies have customer success (CS) teams, seamless customer experiences demand cross-functional harmony. Sales, marketing, and CS must collaborate and align as one revenue team to anticipate industry shifts. Shatter...

From sales to success: The revenue impact of customer experience training

While the onus of generating revenue historically fell on sales teams, customer success teams also play a pivotal role in this process. Sales teams are tasked with initiating conversations and building relationships with potential customers to close the deal while...

Employee experience design as a lens and valuable tool

It feels like everyone is bought into the idea of employee experience. It’s a hot topic in most HR circles. It’s become a profession in its own right. But how many companies are truly embracing it? What if it wasn’t an all or nothing? Just imagine a workplace where everything is carefully designed around your...

Could 2024 be defined by the thrilling convergence of employee and customer experiences?

In the fast-paced world of business, the start of a new calendar year presents a great opportunity to look in the rear-view mirror and then shift into higher gear. 2023 was characterised by shifting economic landscapes, tightening regulations, fast-changing consumer preferences and pressure to...