Category: Digital Experience

The Vital Role of APM in Keeping Apps Active

Applications are the lifeblood of any business. But they’re only as good as their ability to keep running and effectively serve end users and the business. Downtime, application failures, and the associated scrambling around for a solution is never good....

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Top Tips to Refine Your User Experience

In the current climate, it’s even more critical to provide a positive and engaging experience for your users. Ultimately, brands are competing against each other to retain customers and keep them interested – even in the most turbulent times. Peoples’...

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Exclusive research: Understanding the lesser-known benefits of AI

UK and US consumers are starting to recognise the benefits that AI can have for their shopping experiences. But while 74 per cent of UK and 71 per cent of US consumers can recognise one benefit AI presents, such as...

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Hey Big Spender: Using data to connect customers to brands

Online retailers today are facing unprecedented challenges and opportunities. To start, today’s consumers are more tech-savvy and less brand loyal than previous generations. Millennials and Generation Z have serious spending power, and retailers can’t afford to ignore the needs of...

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The Final Countdown for Retailers

Now that the dust has settled on Black Friday, it’s time to look back and examine how the much-anticipated sales event turned out for digital brands.  With the pandemic restrictions continuing to impact shopper behaviour, it’s important to consider how brands...

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Develop Digital Customer Relationships, Not Single Purchases

COVID-19 hasn’t just driven an unprecedented upsurge in web activity; it’s sparked a huge shift towards digital-first living and behaviours that look set to become permanent changes. Alongside record levels of time spent online, the year so far has seen...

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Adaptive Applications are Data-Driven

One of the first things people see when they look in my reef tank is an amazing example of a Zoanthid. In other words, a coral carefully curated through years of dedicated attention. They’d see the beauty of a different...

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5 Lessons About DX Transformation I Wish I’d Learned Sooner

I recently had the pleasure of judging the UK Digital Experience Awards, in the Analytics and Use of Data category. After the scores had been submitted, the virtual awards ceremony was over, and we’d exited Zoom, I was struck by a...

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Thanks to AI, the Era of Supposed ‘Customer Error’ Will Soon Be Over

Not so long ago, keyword queries in search engines were the norm. You don’t know it, but Google and its simple-looking search box played an amazing trick on you. I’m not even sure they knew they were doing it in the...

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Brave New Strategy – Time to Reset

The global pandemic of COVID-19 has forced businesses to change the way they work and operate with employees working from home and unintended consequences that have occurred with supply chains, customers and employees. Earlier in the year, many thought these changes...

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A New Age of Customer Service? What does Teams mean for the Contact Centre?

The adoption of collaboration tools within many enterprises has created a revolution that’s driving a new age of customer service. This revolution is shifting to an evolution as businesses over the years have looked to extract added value from services such...

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Using AI to Create a High Definition Customer Experience

In the early two-thousands, I can vividly remember walking into a local electronics store and catching a glimpse of a high definition television for the first time. The quality of the visuals took television to a new level and made...

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Digital Services Have Kept Us Functioning, But Balance Remains a Priority

2020 has been a year like no other in recent history. With Covid-19 forcing us to live more of our lives online, organisations have had to transform the delivery of digital services and experiences at an accelerated rate.  For months, online...

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Winner Focus: Ascenti

Ascenti is the leading UK provider of physiotherapy and selected clinical outsourcing. More than 20 years of experience has created incredible core values and made Ascenti a progressive company. They’ve won two GOLD awards at this year’s UK Digital Experience...

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Data: Making Faceless Shopping Personal

High tech and the high street have been forced to integrate at an unprecedented pace – one of the many direct changes coming out of an unpredictable 2020. In fact, according to a recent McKinsey Digital survey, UK consumers have...

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Why Cybersecurity Should Be a Boardroom Issue

Cyberattacks are big business for criminals. Which is why, if you sit in a boardroom today, you should be making cyber security your business. It is no longer enough to leave the issue to your IT team. Managers need to understand...

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Agency Of The Future – Better Serving Clients

When people talk about ‘the agency of the future’ they’re really pointing out what needs to change with ‘the agency of the present’. It’s particularly pertinent in times of great change, and a global pandemic is about as big a...

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DeviceBits Announces Rebranding With ResultsCX

DeviceBits, a leading artificial intelligence (AI) software provider, and ResultsCX (formerly The Results Companies), a premier customer experience partner to Fortune-100 and 500 companies worldwide, announced the two companies will be uniting to enhance customer assisting software solutions under one...

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Being Remembered For the Right Reasons in Times Of Crisis

The swift and dramatic impact of COVID-19 has created tough challenges for brands but keeping consumer relations on ice isn’t a viable solution. As carefully laid strategies and plans continue to be derailed, brands must remember that the way they respond...

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Out With the Old: Modernising Content Strategy

It is impossible to build a cutting-edge skyscraper with a hammer and a box of nails. Modern construction projects call for modern tools designed for the job. And the same is true for a content strategy. Businesses can’t deliver the...

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