Upskill your team through a learning experience delivered by fantastic Ian Golding, CCXP and certified CX trainer. This in-house course will ensure your organisation build the capabilities needed for sustainable and positive CX change. Who is better to inspire your team than a CX practitioner with dozens of masterclasses and projects behind him?
Global Customer Experience Specialist and Certified Customer Experience Professional (CCXP)
Designed by Ian Golding
A world renowned Customer Experience Specialist, all graduates of the course will be given case studies, exercises and stories that bring to life the skills needed to succeed as a CX professional. You will create a relevant and personalised action plan that can start immediately and you will be able to demonstrate greater knowledge, confidence and credibility in the subject within your organisation.
- CX Strategy and brand proposition
- The role of employees in delivering the strategy
- Customer journey mapping
- CX measurement (VOC, VOE and VOP)
- CX improvement and CX Culture.
The CX Masterclass is designed for those who want to validate their existing knowledge, be exposed to global best practice and learn the newest tools, techniques and methodologies of Customer Experience (CX)
Jenny Brightmoren, E-commerce Investigations Manager
Vanessa Milann, Voice of the Customer
Akos Tolnain, CEO
Unette Spencern, Principal Consultant
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