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Upskill your team through a learning experience delivered by fantastic Ian Golding, CCXP and certified CX trainer. This in-house course will ensure your organisation build the capabilities needed for sustainable and positive CX change. Who is better to inspire your team than a CX practitioner with dozens of masterclasses and projects behind him?

Ian Golding

Global Customer Experience Specialist and Certified Customer Experience Professional (CCXP)

Designed by Ian Golding

A world renowned Customer Experience Specialist, all graduates of the course will be given case studies, exercises and stories that bring to life the skills needed to succeed as a CX professional. You will create a relevant and personalised action plan that can start immediately and you will be able to demonstrate greater knowledge, confidence and credibility in the subject within your organisation.

Workshop Activities

  • CX Strategy and brand proposition
  • The role of employees in delivering the strategy
  • Customer journey mapping
  • CX measurement (VOC, VOE and VOP)
  • CX improvement and CX Culture.

The CX Masterclass is designed for those who want to validate their existing knowledge, be exposed to global best practice and learn the newest tools, techniques and methodologies of Customer Experience (CX)


I want to thank you for your inspirational delivery at the CX Masterclass. I took it as a given that you deliver CX training when I signed up, but what you also delivered was passion.nnI’m excited about what this means for me and the next steps in my Customer Experience journey, and I hope to work with you at some point in the future.

Jenny Brightmoren, E-commerce Investigations Manager

Ian is very knowledgeable and his training style is very clear, simple and rich in real life examples. The content is absolutely compelling. Thank you also for the support and care from Antonija and the certificate of attendance!

Vanessa Milann, Voice of the Customer

Super responsive staff, amazing experience and Ian’s knowledge on the topic is beyond imagination.

Akos Tolnain, CEO

I enjoyed the course. It reinforced in some areas, but a lot of day 2 was new content and very engaging. Day 2 was very strong, both in content and in delivery. nI think it is preferable to have both facilitators on both days as their styles are very different and a balance of the two on both days would be perfect. Content on day 2 was exactly what I needed.

Unette Spencern, Principal Consultant

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