Category: Employee Experience

Streamlining the Digital Workspace To Curb Tech Fatigue

We believed that digital technology would bring seamless collaboration and boost our productivity. Yet the reality has been markedly different. Over 80% of companies believe that they still need to improve their collaborative working methods to hit their productivity goals –...

The Coronavirus Pandemic Presents Excellent Opportunities To Improve EX. Here’s How.

The coronavirus pandemic blindsided every organisation. It not only disrupted business; it also exposed the vulnerabilities in employee experience (EX) and workforce strategy that executives thought they had plenty of time to address. For example, when only 10 percent of a...

Easy as ABC: Employee Recognition and How To Do It Right

Employee recognition is key to the success of any organisation, but whilst this fact has been well established, it seems there is still a lot of room for interpretation. For example, a statistic published by World at work states that the...

How to Improve Employee Experience With Online Reviews

Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients. -Richard Branson. Technology has pushed workforce optimisation forward through the years, and it’s impressive how far businesses have come....

Ask the Mountains: Improving Your CX with These Unexpected Hiking Tips

I love the mountains. I love the feeling of freedom and to be on top of the world. The way you connect with nature, friends, family and yourself is unique. Interestingly enough, as a CX champion, I feel in a similar...

Frontline Anxiety: Why Helping your Customer-Facing Employees During Covid-19 is Vital

Helping staff manage their fear and anxiety will be essential as we move through the Covid-19 pandemic and for those employees in vital customer facing or frontline roles this is going to be especially important. Most organisations have recognised their legal...

The Importance of Customer Experience Recovery

Have you ever experienced a truly terrible customer experience and felt like the offending organisation just didn’t seem to care? The likelihood is that you didn’t go back for more. But what if they could have turned it around? What...

Making Remote Work – Work

On Monday the 16th of March began the week that turned all of our lives upside down. Coronavirus hit the UK with a force and the circumstances forced entire companies to work, collaborate, and socialise remotely for weeks on end,...

Puffed Up With Pride: Fostering Employee Engagement

Have you ever had a good customer experience when served by someone who is completely disengaged with their work or their organisation? Probably not. Now think of the opposite end of the spectrum. When someone is really proud of what they...

Remote Control: Keeping Your Employees Safe With Remote Working

Companies around the world are telling employees to work from home to protect themselves from catching coronavirus and to stop it spreading. Business continuity is not the only reason for employees to work from home – remote working increases productivity, results...

Employers Unmasked: People at the Core of the COVID-19 Business Recovery

The COVID-19 – or coronavirus – outbreak has been named a ‘pandemic’ by the World Health Organization (WHO). On making the announcement, WHO Director-General, Dr Tedros Adhanom Ghebreyesus, also said that he was “deeply concerned” by “alarming levels of inaction”...

Facing the Future of Employment: Genesys’ Cameron Smith Talks Employee Experience Tech

As innovation in CX technology continues to reshape how brands interact with customers, the tech leaders behind this growth are also envisioning and creating the workplaces of the future. At Genesys, global leaders in omnichannel CX and call centre tech such...

Gamify your 9 to 5: Design Games as a Business Tool

Most of us have fond memories playing (or arguing) our way through a game of Monopoly with the family or bringing together a group of friends for a game night. That said, few people would associate the term “board game”...

Coronavirus: Time for Employers to Prepare

The coronavirus (COVID-19), an illness that attacks the lungs and airways, has affected around 78,000 people in China, swept over Italy, and continues to spread.  As the virus continues to spread, employers in the UK should agree legal and health and safety procedures...

Veganism, Group Psychology and the Impact on Employee Experience

Veganism has hit the news lately thanks to a court ruling that vegans are entitled to protections in the workplace. It seems like a step forward for the movement, but is this actually just another division across the workforce? Veganism, as...

Mastering the art of the Employee Review

An annual review can help managers keep their employees happy, engaged, and focused.  It is human nature to look for success, and giving employees feedback on their positive and negative attributes is part of the pathway to success, but a...

UK Employee Experience Awards 2020: Meet the Finalists

Britain’s most employee-centric firms are preparing to present in London this May, following the announcement of finalists for the 2020 UK Employee Experience Awards. Aspen Healthcare, Sky Betting & Gaming, University of Lincoln, and Harrods are just some of the names...

Almost Half of UK Employees Offered no Skills Development in 2019

A new study has highlighted the link between offering soft skills learning/development opportunities and employee satisfaction. As part of the GoodHabitz 2020 Trend Report by e-learning specialists GoodHabitz, working age adults in the UK were asked about their own learning at...

Megxit: A Right Royal Lesson for Employee Engagement

The decision by Prince Harry and wife Meghan Markle to strive for a more independent life away from the royal family, nicknamed ‘Megxit’, may not seem like the obvious template for launching your next employee initiative. However, peal back the layers...

Report Warns CEOs Over Sustainability Inaction

A new report predicts that sustainability will be the most important topic discussed in boardrooms in 2020. Analytics firm GlobalData has released its latest report, Sustainability – Thematic Research, which states that public anger at the lack of action on climate change,...