Category: Employee Experience

Making Remote Work – Work

On Monday the 16th of March began the week that turned all of our lives upside down. Coronavirus hit the UK with a force and the circumstances forced entire companies to work, collaborate, and socialise remotely for weeks on end,...

Puffed Up With Pride: Fostering Employee Engagement

Have you ever had a good customer experience when served by someone who is completely disengaged with their work or their organisation? Probably not. Now think of the opposite end of the spectrum. When someone is really proud of what they...

Remote Control: Keeping Your Employees Safe With Remote Working

Companies around the world are telling employees to work from home to protect themselves from catching coronavirus and to stop it spreading. Business continuity is not the only reason for employees to work from home – remote working increases productivity, results...

Employers Unmasked: People at the Core of the COVID-19 Business Recovery

The COVID-19 – or coronavirus – outbreak has been named a ‘pandemic’ by the World Health Organization (WHO). On making the announcement, WHO Director-General, Dr Tedros Adhanom Ghebreyesus, also said that he was “deeply concerned” by “alarming levels of inaction”...

Facing the Future of Employment: Genesys’ Cameron Smith Talks Employee Experience Tech

As innovation in CX technology continues to reshape how brands interact with customers, the tech leaders behind this growth are also envisioning and creating the workplaces of the future. At Genesys, global leaders in omnichannel CX and call centre tech such...

Gamify your 9 to 5: Design Games as a Business Tool

Most of us have fond memories playing (or arguing) our way through a game of Monopoly with the family or bringing together a group of friends for a game night. That said, few people would associate the term “board game”...

Coronavirus: Time for Employers to Prepare

The coronavirus (COVID-19), an illness that attacks the lungs and airways, has affected around 78,000 people in China, swept over Italy, and continues to spread.  As the virus continues to spread, employers in the UK should agree legal and health and safety procedures...

Veganism, Group Psychology and the Impact on Employee Experience

Veganism has hit the news lately thanks to a court ruling that vegans are entitled to protections in the workplace. It seems like a step forward for the movement, but is this actually just another division across the workforce? Veganism, as...

Mastering the art of the Employee Review

An annual review can help managers keep their employees happy, engaged, and focused.  It is human nature to look for success, and giving employees feedback on their positive and negative attributes is part of the pathway to success, but a...

UK Employee Experience Awards 2020: Meet the Finalists

Britain’s most employee-centric firms are preparing to present in London this May, following the announcement of finalists for the 2020 UK Employee Experience Awards. Aspen Healthcare, Sky Betting & Gaming, University of Lincoln, and Harrods are just some of the names...

Almost Half of UK Employees Offered no Skills Development in 2019

A new study has highlighted the link between offering soft skills learning/development opportunities and employee satisfaction. As part of the GoodHabitz 2020 Trend Report by e-learning specialists GoodHabitz, working age adults in the UK were asked about their own learning at...

Megxit: A Right Royal Lesson for Employee Engagement

The decision by Prince Harry and wife Meghan Markle to strive for a more independent life away from the royal family, nicknamed ‘Megxit’, may not seem like the obvious template for launching your next employee initiative. However, peal back the layers...

Report Warns CEOs Over Sustainability Inaction

A new report predicts that sustainability will be the most important topic discussed in boardrooms in 2020. Analytics firm GlobalData has released its latest report, Sustainability – Thematic Research, which states that public anger at the lack of action on climate change,...

Putting People First: An Interview With Robert Pender

Originally from the UK but based in Montenegro, Robert Pender is helping to shape a new dawn for Employee and Customer Experience in South East Europe, as a customer and employee-centric culture takes off in the region. A CCXP with over...

Don’t Neglect Employee Wellbeing After ‘Blue Monday’

Employers have been warned not to forget about employee wellbeing after ‘Blue Monday’, with today cited as an opportunity to begin engagement with staff about issues including mental health. The third Monday of every January, ‘Blue Monday’ was coined by psychologist...

Why Financial Education Should Top Your HR Agenda for 2020

This article was co-authored with John Petter, CEO of HR software provider Zellis.   It isn’t a new discovery that money worries have a direct impact on your employees; financial concerns are a serious cause of mental health issues, which themselves result in...

Engage Your Employees With Your CX Strategy

When Satya Nadella took over Microsoft, he didn’t begin with a focus on the competition or restructured product portfolio; rather he set out to rebuild the company’s culture starting with redefining the mission of the company. He engaged all its...

Two-Fifths of Customer Service Staff Plan January Job Hunt, Employers Warned

More staff in customer service roles will seek new employment this month than in any other, with new research showing that almost two-fifths of workers in these positions will seek to leave their post in January. A seasonal slump in engagement...

The Rise of the Messy C.V

A few months ago, I was retained to find a medical executive for a growing biotech. The Hiring Manager set forth all of the expected criteria during our briefing and then something extraordinary happened. “You don’t need to find me...

Foul Play: How Workers Would Fine Colleagues Over Behaviour

Office workers in the UK would ‘fine’ colleagues for rude or offensive behaviour the most out of a list of pet peeves. Commercial property agents SavoyStewart.co.uk surveyed 1,466 UK office workers to find out which unprofessional actions they would fine their colleagues...