Category: Employee Experience

Megxit: A Right Royal Lesson for Employee Engagement

The decision by Prince Harry and wife Meghan Markle to strive for a more independent life away from the royal family, nicknamed ‘Megxit’, may not seem like the obvious template for launching your next employee initiative. However, peal back the layers...

Report Warns CEOs Over Sustainability Inaction

A new report predicts that sustainability will be the most important topic discussed in boardrooms in 2020. Analytics firm GlobalData has released its latest report, Sustainability – Thematic Research, which states that public anger at the lack of action on climate change,...

Putting People First: An Interview With Robert Pender

Originally from the UK but based in Montenegro, Robert Pender is helping to shape a new dawn for Employee and Customer Experience in South East Europe, as a customer and employee-centric culture takes off in the region. A CCXP with over...

Don’t Neglect Employee Wellbeing After ‘Blue Monday’

Employers have been warned not to forget about employee wellbeing after ‘Blue Monday’, with today cited as an opportunity to begin engagement with staff about issues including mental health. The third Monday of every January, ‘Blue Monday’ was coined by psychologist...

Why Financial Education Should Top Your HR Agenda for 2020

This article was co-authored with John Petter, CEO of HR software provider Zellis.   It isn’t a new discovery that money worries have a direct impact on your employees; financial concerns are a serious cause of mental health issues, which themselves result in...

Engage Your Employees With Your CX Strategy

When Satya Nadella took over Microsoft, he didn’t begin with a focus on the competition or restructured product portfolio; rather he set out to rebuild the company’s culture starting with redefining the mission of the company. He engaged all its...

Two-Fifths of Customer Service Staff Plan January Job Hunt, Employers Warned

More staff in customer service roles will seek new employment this month than in any other, with new research showing that almost two-fifths of workers in these positions will seek to leave their post in January. A seasonal slump in engagement...

The Rise of the Messy C.V

A few months ago, I was retained to find a medical executive for a growing biotech. The Hiring Manager set forth all of the expected criteria during our briefing and then something extraordinary happened. “You don’t need to find me...

Foul Play: How Workers Would Fine Colleagues Over Behaviour

Office workers in the UK would ‘fine’ colleagues for rude or offensive behaviour the most out of a list of pet peeves. Commercial property agents SavoyStewart.co.uk surveyed 1,466 UK office workers to find out which unprofessional actions they would fine their colleagues...

The Importance of Self-Awareness

Have you ever missed an opportunity only because you didn’t know that you could have made it once you think positively about your hidden powers? It’s crucial for anyone to know how important it is to start thinking and improving...

US Chain Hires Nurses to Check Employee Sick Day Claims

US Mexican food chain Chipotle is employing nurses to validate the claims of employees who call in sick, its CEO has revealed. The chain, famous for its burritos, tacos, and guacamole, provides nurses to check the claims of workers who call...

Fictional Fast Food Drug Front Would be Among Best Places to Work

Despite being a front for a criminal empire built on crystal meth, Breaking Bad fried chicken restaurant Los Pollos Hermanos is among the best fictional food franchises for Employee Experience, according to new research. Food box company Gousto has revealed a...

Financial Literacy Failings Affecting UK Workplaces

Productivity, wellbeing, and staff retention are suffering due to a dearth of financial literacy among employees in the UK, a new report has shown. A survey of 2,000 British workers across major industries such as retail, manufacturing, and financial services, shows that...

Bosses and Employees at Odds Over Feedback Action, Survey Shows

One hundred percent of the UK’s retail bosses claim to act on employee feedback, but only 67 percent of employees agree, new research has revealed. HR solutions provider People First, surveyed 250 bosses and 250 employees across the UK, and along with the...

Cleaning With Integrity: An Interview With Luke Murfitt

It’s not your average job interview, but a description from Luke Murfitt, founder of Integrity Cleaning, of how one woman kick-started her career after a chance encounter shines a light on the ethos of his business. Picture the scene: a dark,...

Bosses Placing Importance on Being Liked by Staff

New research offers an insight into how employers and employees differ on a range of issues, including being fully engaged in their roles. A study by HR solutions provider People First found that 93 percent of UK employers think it’s important to...

Employees’ Failure to ‘Improvise’ Affecting Customer Satisfaction

The ability of workers to improvise and innovate while on the job is being underused, a new report has revealed. A study of 1,000 workplaces published in Thinking on your feet, a report by the commercial subsidiary of the Royal Academy of Dramatic Art, RADA...

How to Nail your Digital Interview

Some say there has never been a better time to be searching for employment. It is true that the whole process has significantly improved, especially with the growth of technology and the internet. Plus, long gone are the days when...

Boost Business Performance Through Employee Experience With Free E-Book

A new e-book on successfully implementing tried-and-tested Employee Experience initiatives is available for free from the World Employee Experience Institute (WEEI). Ben Whitter is the founder of the WEEI, and the world’s foremost expert on Employee Experience. Successfully leading the Employee Experience...

Fir Play: Xmas Decor Boosts Office Productivity, Poll Suggests

Festive traditions in the workplace can boost employee productivity according to new research. In the study, 74 percent of employees said they were motivated to work harder if their employer embraces Christmas, despite only 36 percent of businesses offering a party for their staff...