Author: CXM Editorial

An illustration of people coming out of a phone, satisfied with a brand's loyalty programme.

How to make your loyalty programme personal

It has long been established that customer loyalty is the driving force behind the most successful brands on the market. The companies that understood the importance of building trusting relationships with customers have grown and expanded over time. They have seen the...

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People work on two blocks representing the need for improvements in CX technology.

NTT’s latest research: CX technology sets records but still fails to satisfy many customers

This year’s Global Customer Experience Benchmarking Report (GCXBR) comes with quite some interesting results! NTT, a leading global technology services company, conducts this highly influential survey for 24 years in a row with the goal to assess the global status...

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CX day with CXPA

Your CX day with the CXPA community: register today!

CXM is happy to support this year’s CXPA CX day celebration! The CXPA will host an amazing event on the 5th of October to celebrate the most exciting day for CX professionals across the world. Each year on the first Tuesday...

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The photo shows the O2C conference headline.

The O2C conference is coming − get your discount today!

We are excited to announce that marcus evans will host the annual O2C conference between the 8th and 10th of November! The event will integrate virtual and physical space to offer a memorable experience to all attendees, allowing people to...

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An illustrated image showing a person driving through the Customer success roadmap

How to build a customer success roadmap?

In the last couple of weeks, the CXM team provided you with a couple of essential guides reflecting on customer experience. This was all part of our initiative to cover the industry basics and further explore the essentials of effective...

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a picture showing a person who brings a decision

Never make decisions from the short timeframe

When people know about currency trading, the first thing they know is the shorter timeframe. This is considered as the window through which people can make decisions about the market. Although there are longer timeframes available, investors prefer to spend...

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A woman uses her phone to go through the digital customer journey.

Digital customer journey: a comprehensive guide

Over the past two years, the digital customer journey became the backbone of a successful business. Most companies quickly understood the need to embrace digital channels of communication with customers to stay relevant and competitive. At CXM, we have unique access...

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improving CX in a team

Tips for Improving CX at Your Place of Business

If there is one constant in commerce, it’s that no business would survive long without customers. This is why so much emphasis is placed on improving the Customer Experience, CX, and is especially important to businesses seeking major growth and/or...

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An illustration shows two people not understanding each other because of the lack of accent translation technology.

Sanas launches world’s first real-time accent translation technology

‘Knowledge of languages is the doorway to wisdom’Roger Bacon It was long argued that language is not just a medium of communication but the structure throughout we come to be. CXM believes language has an important role to play in CX,...

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An illustration shows an employer managing a Customer Experience recruitment process.

Customer Experience recruitment: a comprehensive guide

Are you ready to go out there, look for talents, and start the Customer Experience recruitment process? Although hiring new CX professionals can seem easy, things are not always straightforward. There are a lot of things to balance and explore...

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