Author: Sandra Radlovacki

How can contact centres help you deliver great CX through improved human experience

It’s the age-old question again: what do customers really want? Just when you finally get the grasp of how customers behave, their needs seem to take a new turn. At the very core of CX lies the seamless and easy...

Looking back at SEECXA 20: An Interview with Nets

It’s been ten months since the first LIVE online event and the inaugural South East Europe CX Awards hosted by Awards International. The event brought together more than 50 contenders from across the region for a chance to win recognition...

The Legacy of Don Hales

After almost 60 years in business and 20 years in the events industry, co-founder and former chairman of Awards International Don Hales passed away on February 25th, 2021.  Don started his career in financial services, after which he quickly qualified as a Fellow of the...

2021 Gulf Customer Experience Awards: Meet The Winners

The winners in CX innovation across the Middle East have been announced at the annual Gulf Customer Experience Awards in Dubai. Following a fantastic day of presentations by finalists, and hybrid live and online awards ceremony, the big winners have been...

2021 UK Customer Experience Awards: Entries now Open!

Entries are now open for the 2021 UK Customer Experience Awards, which this year is marking twelve years of celebrating the very best CX in Britain. The 2021 UK Customer Experience Awards is going to be a celebration of the extraordinary...

No More Support Tickets: How to Deliver Excellent Customer Service with Gmail

Managing customer relationships is necessary for every business. Whether it’s solving customer issues or answering inquiries, companies use different tools to carry out daily customer interactions. Maintaining good customer relationship is key to customer loyalty which can only bring you more...

Gulf Sustainability Awards 2021: Open for Entries

Entries are now open for the 2021 Gulf Sustainability Awards, which will take place in Dubai this September. As an annual celebration of green practices and corporate social responsibility, the event is returning to the UAE for five years in a row....

How to Survive and Thrive in Difficult Times with Agility

Almost 90 percent of CEOs agree that being agile in difficult times is extremely important for organisation’s success. A research has shown that agile organisations outpace non-agile organisations in several aspects, from profitability to customers and talent. In order to thrive and...

Gulf Customer Experience Awards 2021: Finalists Revealed

The finalists for the 2021 Gulf Customer Experience Awards have been revealed, with brands including Virgin Mobile UAE, Abu Dhabi Commercial Bank, and HSBC among those set to compete for victory at the event in February. The annual gathering is the...

2020: The Year of Online Awards Experience

2020 has been an unprecedented year to say the least. Businesses faced difficulties, challenges, some even shut down while others struggled to stay afloat. Over the last 12 months, the sector upon sector had to scramble not only to maintain the...