A growing number of customer service leaders are prioritising generative AI (GenAI) technology, with 85% planning to explore or pilot customer-facing conversational GenAI solutions by 2025, according to research by Gartner. The survey found that while 44% are currently exploring customer-facing GenAI voicebots, 11% are piloting the technology, and 5% have already deployed it. This … Continue reading 85% of customer service leaders to explore conversational GenAI in 2025