On October 17, the UKCXA 2024 ceremony celebrated 15 years of fantastic customer experience at Wembley Stadium. The event featured inspiring stories, remarkable achievements, and a vibrant atmosphere.
Customer Experience
November 18, 2024
Target harnesses AI and tech to elevate holiday shopping experience
November 18, 2024
How customer communication management enhances business success
November 15, 2024
Data reveals user-generated content drives over $8 billion in social commerce revenue
November 15, 2024
4 Myths about contact centre consumption-based billing that need to be debunked in 2024
November 15, 2024
Mastercard targets password-free payments with biometrics by 2030
November 15, 2024
Is Amazon’s new platform a threat to discount giants like Temu and Shein?
November 15, 2024
Awards International announces Sinem Yuksel as chair of Türkiye Customer Experience Awards 2025
November 14, 2024
Cognigy presents the next generation AI workforce
Digital Experience
November 13, 2024
Retail associates voice concerns over loss prevention amid rising theft
November 12, 2024
Zendesk unveils adaptive AI pricing to drive scalable customer service
November 06, 2024
33% of students say AI boosts job readiness, but only 24% use it regularly
October 31, 2024
Most IT leaders see AI as a competitive edge, yet data challenges remain
October 31, 2024
Future customer success: breaking down silos and redefining metrics
October 28, 2024
Beyond the goal: picking KPIs that lead to victory
October 25, 2024
Consumers prefer human agents for customer support
Employee Experience
