Customer Experience
October 11, 2024
Fraud is forcing ecommerce retailers to tighten refund policies
October 11, 2024
AI and analytics drive transformation in European contact centres
October 11, 2024
RCS set to quadruple by 2029, driving billions in revenue
October 10, 2024
Political polarisation drives consumer boycotts
October 10, 2024
Survey shows online reviews now more influential than family, friends, and traditional media
October 10, 2024
In-store shopping is back, with 61% of shoppers enjoying the experience
October 10, 2024
81% of Americans regularly use voice technology
October 09, 2024
Digital experience excellence remains elusive for many marketing leaders
This week in CX
CXM proudly announces the third edition of CXM Review: CX at the Crossroads
Qualtrics unveils consumer trends for 2025: rising expectations, waning loyalty
TV drives nearly $145 billion in annual consumer spending
Managers are unaware of their employees’ financial wellbeing needs, research has found
Digital Experience
October 10, 2024
81% of Americans regularly use voice technology
October 09, 2024
Digital experience excellence remains elusive for many marketing leaders
October 09, 2024
34% of tech pros say AI security skills are lacking
October 09, 2024
Uber’s AI assistant enhances the EV experience for drivers
October 02, 2024
45% of customer service teams use AI, but security concerns stall extensive adoption
October 02, 2024
Are employees ready to trust AI with their paychecks?
September 20, 2024
Steve Madden implements AI shopping optimisation into its online stores
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Employee Experience