Qualtrics has released its 2025 Consumer Experience Trends report, revealing shifting consumer behaviours that pose challenges for businesses. Drawing on insights from nearly 24,000 consumers across 23 countries, the report highlights key trends for the coming year. Higher Expectations, Lower LoyaltyDespite fewer negative experiences, consumers are quicker to cut spending after poor interactions. Companies, especially … Continue reading Qualtrics unveils consumer trends for 2025: rising expectations, waning loyalty