Tesco’s trolley scales spark debate among shoppers
Tesco is trialling giant trolley scales at a Gateshead store to catch discrepancies in “Scan as you Shop” purchases. While some shoppers find the scales convenient, others liken the experience to airport security, feeling “treated like a thief.” Many question whether the scales are aimed at loss prevention or staff reduction.
Retail experts suggest the move is primarily about minimising theft, worsened by self-checkout systems. However, the trial raises concerns about customer trust and potential friction, with some fearing accidental errors could lead to accusations. The debate highlights the ongoing tension between technology, cost-cutting, and supermarket customer experience.
Socioeconomic background and ethnicity impact graduate job offers
A UCL study reveals UK graduates from lower socioeconomic backgrounds (SEBs) are 32% less likely to receive job offers than privileged peers. This disparity widens for Asian applicants from low SEBs (29%) and is even greater for Black candidates (33%). Even accounting for various factors, low SEB candidates face an 18% disadvantage, with Black candidates facing a 33% disadvantage.
The study attributes this to difficulties in online applications and face-to-face interviews. Internships offer some opportunities for Black applicants but are disproportionately accessed by privileged students. The research highlights the need for targeted support for disadvantaged graduates.
The hidden key to customer loyalty: clean and comfortable restrooms
Every customer has faced it—walking into a dirty, dysfunctional, uncomfortable restroom. A new survey from Bradley reveals that over 80% of consumers say a poor restroom experience negatively impacts their overall impression of a business. Conversely, 70% are more likely to return and spend more when clean and well-maintained bathrooms.
Privacy, functionality, and amenities like shelves and attendants matter. Investing in better restrooms enhances satisfaction and brand image for restaurants, retailers, and airports. A well-kept bathroom signals that a business values customers, unexpectedly influencing loyalty and revenue.