I had the opportunity to first meet Gemma Colby during the webinar hosted by Awards International in December 2021. Together with three other CX leaders, Dejan Markovic, Gabriela Ciupitu, and Laura Tengerdi, Gemma talked about her success as the Head of Customer Experience at Yell. Gemma’s excellence and persistence led her to win the gold … Continue reading Standing out in CX as a woman: a conversation with Gemma Colby