Tag: US

US teens stay online ‘almost constantly’ as YouTube and TikTok dominate

US teens stay online ‘almost constantly’ as YouTube and TikTok dominate

Almost half (46%) of American teens say they are online “almost constantly,” showing the impact digital connections have on their lives, according to a new Pew Research Center survey of teens aged 13 to 17. The study highlights YouTube’s dominance,...

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The robot receives the call, answers the call, talks with the customer on the phone or via chat. Web assistant. Automatic call center. Futuristic concept.

Vapi secures $20M Series A to scale AI voice agents

Pioneering developer platform for deploying Voice AI agents Vapi has announced the successful completion of a $20 million Series A funding at a $130 million valuation. The round was led by Bessemer Venture Partners, with additional investments from Abstract Ventures, Y...

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Young sad woman wear casual clothes hold in hand paper package bags after shopping showing thumb down dislike gesture isolated on plain light pastel blue background. Black Friday sale buy day concept

Two purchase attempts are enough to drive shoppers away

Holiday shoppers are spending more this year but are taking a cautious and strategic approach, looking for discounts and seamless shopping experiences. A global survey of over 7,200 consumers done by testing and digital quality solutions company Applause reveals shifting...

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Colorful crumpled paper balls with an origami paper dove, peace, freedom, diversity or opportunity concept on a blue background

Top 5 trends set to redefine customer experience in 2025

Five pivotal trends are set to shape customer experience in 2025, fueled by advancements in AI, data, and global connectivity. According to TTEC Holdings, these developments promise to unlock new opportunities for brands to deliver enhanced interactions and foster deeper...

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Google Gemini expands with Deep Research and 2.0 Flash

Google Gemini expands with Deep Research and 2.0 Flash

Google has announced significant upgrades to its AI platform Gemini, introducing the “Deep Research” feature and the experimental rollout of the Gemini 2.0 Flash model. These updates enhance users’ research capabilities and improve the platform’s performance. “We’ve built a new agentic...

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Young friendly operator woman agent with headsets working in a call center

Alvaria launches intelligence platform to transform contact centre operations with AI

Contact centre infrastructure software vendor Alvaria CX has introduced the Alvaria Intelligence Platform (AIP), designed to enhance the capabilities of enterprise contact centres with advanced AI integration. This launch comes in response to a growing demand for robust compliance features,...

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Businessman hanging big coin on much more paid money coins and less small income coin. concept of pay gap, inequality between man and woman wage, salary or income, issue about gender diversification

Pay raises plummet while compensation gaps widen

If you are among those who received a pay raise in the last year, consider yourself lucky. BambooHR’s latest annual compensation study paints a concerning picture for salaried employees in 2024. According to the survey, 40% of workers didn’t receive...

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Close-up Of A Businessperson Balancing Stacked Coins On Seesaw With Finger

Americans eye financial goals for 2025: saving, earning, and budgeting take priority

Financial ambitions are high for 2025, with many Americans setting their sights on saving more, earning more, and managing their budgets better. A new Discover Personal Loans survey reveals that over half of U.S. consumers plan to make financial resolutions,...

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Cyara introduces new solutions to elevate CX standards

Cyara introduces new solutions to elevate CX standards

Cyara has announced DART AI, an AI framework emphasising practical innovation and tangible customer value. Alongside this, Cyara has unveiled Cyara AI Trust, a comprehensive suite of testing modules designed to optimize chatbot development, mitigate risks associated with large language...

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Upset young businessman man sitting in the office at the table and reading the received letter, disappointed with the news and results

75% of leaders blindly trust data despite fears of missed opportunities

Many business leaders are finding themselves caught in a paradox: the very tools designed to guide decisions are creating new challenges. Over-reliance on static dashboards, coupled with limited time for in-depth analysis, is leaving leaders unsure whether their insights are...

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