Tag: US

Big Lots launches app to streamline shopping experience for members

Big Lots has launched the Big Lots app to provide a more seamless and rewarding shopping experience for its customers. Available to both current and new members of the Big Rewards loyalty program, the app provides many features tailored to...

New survey reveals personalisation as top priority for car buyers

A recent survey by Blue Yonder highlights personalsation as a crucial factor for prospective car buyers across the U.S., UK, France, and Germany. The 2024 Consumer Automotive Personalisation Survey reveals that over 40% of respondents planning to purchase a car...

Dialpad revamps its AI contact centre platform

AI-powered communications vendor Dialpad has announced the launch of Dialpad Support, which expands its existing Ai Contact Center into a comprehensive next-generation platform. This enhancement builds on the company’s current capabilities, delivering significant upgrades that transform how businesses manage customer...

Zendesk unveils adaptive AI pricing to drive scalable customer service

Zendesk has unveiled its AI Dynamic Pricing Plan, an adaptive pricing model that allows businesses to integrate AI into their customer service in a way that best meets their evolving needs. By enabling companies to shift their investments dynamically between...

The Access Group acquires US digital guest engagement provider Paytronix

Business management software provider Access Group has announced its acquisition of US-based Paytronix, a guest engagement platform for restaurants and convenience stores. This marks one of the company’s most significant acquisitions in over 30 years and its commitment to expanding...

US employers push wellbeing but miss on financial support

As businesses increasingly invest in mental and physical health programmes, many employees are left seeking more support for financial stability, a concern that continues to rank lower on employers’ lists. New insights from WTW’s Wellbeing Diagnostic Survey reveal why aligning wellbeing...

Pindrop integrates with Five9 to boost cloud contact centre fraud protection

Contact centre authentication and fraud protection provider Pindrop has integrated with Five9 to offer its Passport and Protect solutions to Five9 customers. Five9 and Pindrop have previously collaborated to support their joint customers through a BYOC approach, with Pindrop solutions analysing...

80% of consumers value phone communication but dodge unknown numbers

The majority of consumers (80%) still prefer phone calls when it comes to complex or urgent matters with businesses, according to new research from TransUnion. However, 80% of them also avoid answering calls from unknown numbers due to potential fraud. “A...

NICE offers new solution for multilingual support

NICE has introduced CXone Mpower SmartSpeak, an AI-powered solution designed to revolutionise customer and employee experiences by overcoming language barriers. Built to streamline effortless global interactions, it enables businesses to engage with customers in their preferred language, improving service and...

Employees are turning to employers for extra support during wellbeing crisis

Current economic challenges, layoffs, and rising burnout are pushing employees to increasingly look to their employers for wellbeing support that goes beyond compensation, according to Alight’s 2024 International Workforce and Wellbeing Mindset Study that surveyed 2,000 U.S. employees working full-...