Tag: US

ServiceNow expands AI horizons through conversational data analysis platform acquisition

ServiceNow aims to strengthen its AI offerings by acquiring Cuein, an AI-native conversation data analysis platform. The move aims to enhance the development of next-generation AI agents on the ServiceNow platform, turning disparate data into actionable insights that improve customer...

Consumers who adopt AI could contribute $4.4TN in spending by 2030

AI is weaving its way into everyday purchases, setting the stage for a consumer spending boom that could reshape the global economy by 2030.A new study conducted by Cognizant in partnership with Oxford Economics reveals how artificial intelligence (AI) adoption...

New study reveals the overlooked power of employee appreciation

Feeling valued at work might be the most underestimated driver of success in today’s workplace. The 2025 Appreciation Index Report by Reward Gateway | Edenred reveals how fostering genuine recognition can unlock employee potential, drive engagement, and reshape business outcomes. Beyond...

HR conversational AI platform Maki raises $28.6M Series A funding

HR conversational AI company Maki has secured $28.6 million in Series A funding to further enhance its talent acquisition technology and expand globally. With over 300% growth in 2024, the company has attracted global brands such as H&M, BNP Paribas, PwC,...

Press Ganey’s AI innovations aim to improve patient safety and healthcare experiences

Healthcare analytics solutions provider Press Ganey has revealed a suite of advanced AI capabilities designed to tackle some of healthcare’s most pressing challenges, from patient safety to employee engagement. The company has recently published a report that sheds light on...

The clock is ticking on insurance’s digital overhaul

The insurance industry is poised for a transformation as younger consumers lead the charge for digital-first experiences. According to the 2025 Consumer Sentiment Report: Preferences for Insurance in a Digital World, 64% of Digital Natives (those born in 1975 or later)...

WorkJam adds two new tools to improve frontline team communication

Digital frontline workplace solution provider WorkJam has launched two new features with the aim of enhancing frontline team communication – an AI chatbot and a “Live Streaming” video tool. The tools make it easier for companies to engage, train, and support...

AudioCodes launches AI-driven intelligent meeting room solution

Voice and contact centre app provider AudioCodes has presented its new Intelligent Meeting Room, a solution that combines generative AI-driven meeting summaries and intelligent video functionalities with the company’s RXV series of unified communications devices. Intelligent Meeting Room is equipped...

77% of shoppers opt for self-checkout for its speed and efficiency

A transformative shift in consumer behaviour is underway, with 77% of shoppers now favouring self-checkout options for their speed and convenience, according to a recent survey from NCR Voyix. The findings from the 2025 Commerce Experience Report highlight a significant...

Reputation matters: Improving scores can boost automotive sales by up to 10%

Reputation is crucial in the automotive industry, as it directly influences consumer purchasing decisions and can significantly impact sales. According to Reputation’s annual North American automotive industry report, reputation management is a strategic priority for dealerships and automakers. Notably, the report...