Category: Today’s pick
Looking beyond the surface: Improving CX for people with hidden disabilities
If you suddenly became aware that the needs of one in four of your customers were not being met- how would you react? You’d probably prepare to make some drastic and immediate changes, right? Well, 24% of people in the UK...
Get ready for Gen Alpha: Why brands need to plan for the future now
Generation Alpha, those born between 2010 and 2025, may still be young, but they represent a future tidal wave for brands and marketers. This generation, the first to never know a world without smartphones and social media, will demand a...