Virgin Mobile UAE, the double gold winner at the 2019 Gulf Customer Experience Awards, announces a work-from-home scheme for its entire customer care staff. The company now makes it possible for their customer staff to offer 24/7 support from their home in Dubai in order to stay safe during the current situation. Contact care champions are available 24/7 via social media pages and also through the innovative in-app feature of the Virgin Mobile app.
Katie Downs, Head of Online Care at Virgin Mobile UAE, said: “Our customer service agents, or what we call contact care champions, will continue to be available 24/7 to support our customers over the coming weeks – ensuring mobile users are able to stay connected to their loved ones in these uncertain times. ”
“We are proud of the team and really pleased that we are able to support them during these challenging times, as we deliver the same excellent customer service expected from Virgin Mobile. ”
“Leading from a truly digital proposition, we are well set up to carry out our day-to-day business processes, delivering the same efficiency while operating a work from home policy. With everyone being encouraged to stay at home, Virgin Mobile’s digital ethos of seamless connectivity has become more relevant and useful than ever. Every day, we rely on our mobiles to stay connected. But in times like these, we know that staying connected to the people and things you love matters most. We’re working hard to enable our customers to do just that and we are fully equipped to ensure we can keep people connected in this ever-evolving situation,” commented Karim Benkirane, Managing Director at Virgin Mobile UAE.