What is Forward?
20+ CX experts. 3 inspiring tracks. 1 incredible day.
Forward is the premier CX event bringing top customer service leaders together to discuss how you can create a scalable—yet human-centered—support experience.
Register to hear inspiring success stories from leading brands, catch up on the latest best practices from industry experts, and leave with tangible takeaways your team can implement right away.
The conference will be on September 8 from 8:30AM – 3:00PM Pacific Time. The conference is online and free of charge. When you’re ready to join, all you have to do is click the confirmation email link. Unable to attend live? Register and get a replay of every session.
Agenda
| 08:30 am | Welcome |
|---|---|
| 9:00 am | Opening Keynote, Deon Nicholas, CEO, Forethought |
| 10:15 am | Transform Customer Experience with Human Centered AI, Ryan Van Wagoner, Head of Marketing, Forethought |
| 10:15 am | This is *Actually* How to Curtail Agent Attrition, Myra Golden, Myra Golden Seminars |
| 10:15 am | How Upwork Scaled Their CX Organization (and How You Can Too), Brandon Savage, VP of CX, Upwork |
| 11:00 am | Product Announcement, Product Team, Forethought |
| 11:00 am | Scaling a Legendary Customer Experience, Bryan Richards, Director of Support, Taskrabbit; Kincy Clark, Director of BizOps, Bolt |
| 11:00 am | Customer Experience: A Revenue Driver, Not A Revenue Drainer, Sabina Pons, Principal, Growth Molecules |
| 11:45 am | A conversation with Ashton Kutcher Ashton Kutcher Deon Nicholas, CEO, Forethought Join Deon Nicholas and Ashton Kutcher for an exclusive fireside chat covering Ashton’s career, his thoughts on the importance of AI and the future of technology, and how technology can be used for good. |
| 12:30 pm | Using Data to Transform Your CX Org, Sasha Antonenko, Director of End-User Support, D2L |
| 12:30 pm | Meeting Your Customer’s Omnichannel Experience Expectations, Kristi Faltorusso, Chief Customer Officer, ClientSuccess; Tim Sheard, Director of Tech Alliances, Zendesk |
| 12:30 pm | What’s New & What’s Next with Forethought, EJ Liao, VP of Product, Forethought |
| 1:15 pm | Humanizing Your Customer Experience With AI, Jacque Holowaty, VP of Employee & Guest Experience, Client Pledge Arena; Jared Loman, VP of Experience, Kajabi |
| 1:15 pm | Ask-Me-Anything with the Forethought Product Managers, EJ Liao, VP of Product, Forethought; Rajiv Patel, Director of Product Marketing, Forethought |
| 1:15 pm | 2023 and Beyond: The Future of Customer Support, Allison Pickens, Founder, The New Normal Fund; Vanessa Larco, Partner, NEA |
| 2:00 pm | Closing Keynote, Dan Gingiss, The Experience Maker |
*Pacific Time Zone
Sign Up to Save Your Seat
Registration is limited. Not all sessions will have replay rights. Save your spot today to make sure you have access to the live and event and recorded sessions.
WHY ATTEND FORWARD?
Discover
Unlock best practices from CX leaders on today’s hottest topics, including data-driven decision making, scaling your organization, and executive buy-in.Network
Connect with peers from around the world and swap best practices to move forward together.Transform
Learn how human-centered AI can transform your customer experience, including an Ask-Me-Anything with Forethought’s Product Managers.Explore
Get to know Forethought’s platform and how it can help empower customers, agents, and support teams.Participate
While the best prizes are the lessons we learn along the way, why not add in a little competition? Join sessions and check out booths to make it to the top of the leaderboard for a prize!Celebrate
Put on your dancing shoes and kick off the day with some of today’s hottest hits (and best throwbacks) spun by DJ Streak, guaranteed to get you dancing in your office chair.
Meet Forethought
In a world where tech companies are trying to replace agents with AI, Forethought is pioneering a path where AI and agents work together to transform the entire customer support lifecycle.
Using the power of human-centered AI, Forethought can help resolve common cases instantly, predict and prioritize tickets, and assist support agents with relevant knowledge—all from one AI-powered platform.
It’s time to think outside the bot.
