Author: Adonis Celestine
![Benchmarking gen AI](https://cxm.co.uk/wp-content/uploads/2024/02/AdobeStock_89883013.jpeg)
The importance of benchmarking Gen AI for effective CX usage
Testing the IQ of an AI may not be a familiar concept, but it’s something companies must do if they want to ensure a great customer experience. As it stands, generative AI applications like ChatGPT, Bing and others are still a nascent space. They...