Author: James Isaacs
![total experience](https://cxm.co.uk/wp-content/uploads/2022/05/cover-1-1238x900.jpg)
Transitioning to a Total Experience approach: what business leaders need to know
A valuable customer experience (CX) has the power to drive loyalty, encourage retention, improve the business’ bottom line, and leave an impact on a brand’s reputation. As organisations strive to stay ahead of the competition, employee experience (EX) is also...