Author: Joe Heapy
![](https://cxm.co.uk/wp-content/uploads/2017/10/bathroom-1851566_1920.jpg)
Why Is It So Hard for Water and Energy Companies to Reduce the Number of Complaints?
The journey from being an engineering and infrastructure management business to becoming a consumer brand (or at least behaving like one) is a difficult one. As the latest customer complaints figures on the water industry show, simply ensuring supply and...