Author: Karen Wheeler

Three Ways Insurers Can Improve Customer Experience

The insurance sector has become notorious for low customer loyalty and bad Customer Experience. Research by The Actuary revealed that 27.9 percent of consumers find it the worst sector when it comes to customer service. This was only made all the...

How Can Banks Be Truly Omnichannel?

The banking industry, perhaps more than any other, has seen the most change from the digital revolution of the past decade. Traditionally, in-branch visits were the first port of call for customer when it came to managing and discussing their...