Author: Mike Hakkens

Award-Winning Customer Experiences in Financial Services

Do outstanding experiences in financial services exist? Frowns and blank looks are not uncommon responses to the question: which financial service companies provide consistently outstanding customer experiences? The industry, particularly outside the US, is still lagging behind others. For too long it...

The 5 Top Level Insights on Customer Experiences in Financial Services

Mike Hakkens, Associate Partner at WATC Consulting AG, chaired the annual Customer Experiences in Financial Services Conference in London on the 22nd of June this year. Here he shares the results of his 2017 Industry Pulse Check and key impressions of...