Author: Sandra Radlovacki

Care UK tackles turnover with empathy and innovation

After Care UK observed that employee turnover peaked during the first six months of service, particularly within the initial three months, it recognised the need for change. As a care home operator of essential services such as dementia and nursing care...

Finding humanity in the age of intelligent machines

As artificial intelligence increasingly becomes inseparable from customer interactions, one question looms larger than others: How do businesses preserve the humanity in their service? For Gaurav Passi, founder and CEO of Zingly.ai, the answer isn’t about pitting AI against humans...

Behind Bupa’s bold move to transform employee wellbeing

In 2022, Bupa, a British private healthcare insurance company, set a strategic priority to extend healthcare support to 100% of its employees. The ambitious goal came from the top, driven by the chief executive committee and a personal commitment from...

Firestarter 24: Exploring innovative strategies for customer experience excellence

Organised by CEXAS, the Firestarter 24 conference successfully gathered a select group of CEOs for an exclusive, invite-only event centered around enhancing customer experience (CX) strategies in Belgrade, Serbia. In a focused two-hour session, attendees gained insights from top industry...

Kaizen Ticketing triumphs with gold win at the UK Customer Experience Awards 2024

Kaizen Ticketing has secured a gold win in the Best Use of Technology category at the UK Customer Experience Awards 2024 in London. Founded by former semi-professional footballer and ticketing expert David Lynam, Kaizen Ticketing has revolutionised the ticketing process for...

Ethos Farm’s Sally Alington wins CX Leader of the Year at the UK Customer Experience Awards 2024

Sally Alington, founder and CEO of Ethos Farm, has been crowned the CX Leader of the Year at the UK Customer Experience Awards 2024. Starting her career as a customer service host at Heathrow Airport, Sally’s belief in the power...

ParkHub drives customer success through speed, adaptability, and team collaboration

At ParkHub, customer satisfaction has always been a top priority, driven by a deep understanding of the demands their customers face. At the US firm, which provides software and hardware systems for the parking industry, quick resolutions to customer problems...

L’Oréal Dermatological Beauty in partnership with Dollphin wins gold at the ECXA 2024

L’Oréal Dermatological Beauty (LDB), in partnership with Dollphin, has won gold in the Best B2B Customer Experience category at the European Customer Experience Awards 2024 organised by Awards International. This recognition highlights the success of the LDB Academy, a unique educational...

A picture’s worth a thousand purchases: Two-thirds of shoppers prefer real customer photos from brands over professional shots

Over half (51%) of global consumers agree social media influences purchases, and 65% find the availability of previous customer photos on social media and websites essential in their purchase decision Research from Bazaarvoice, the leading provider of product reviews and user-generated content...

UK Employee Experience Awards 2021: Finalists Revealed

Recognising the challenging new realities of employment, the 2021 UK Employee Experience Awards will be a LIVE Online experience, bringing the magic and excitement of the in-person awards event to the comfort of your office or home this May. Aspen Healthcare,...