Author: Sandra Radlovacki

Incentivised Reviews: Do They Pay Off?

According to a report by Revuze, an automated market insights solution, based on over 300 thousand reviews in the Razors and Blades industry, incentivised reviews increased the average star rating of a product 3.5 per cent, while the average sentiment...

Browsing Smart: What are Customers Looking for in the Smart TV Market

According to a report compiled from results gathered by Revuze, 80 per cent of consumers have a positive sentiment towards SMART TV, while 20 per cent give neutral or negative reviews. When customers are looking to buy a new Smart TV,...

Open for Entries: International Business Excellence Awards – The Sixth Edition

The sixth annual International Business Excellence Awards is now open for entries, and is set to be the biggest and best to date.Awards International LLC are proud to announce that the sixth edition of the International Business Excellence Awards will...

UK Gift Card Market Hits Almost £7 Billion

New research has shown that the UK gift card market industry has reached £6.9 billion in value. A study conducted by the Gift Card & Voucher Association (GCVA) involving 2,000 UK consumers shows a rising awareness around sustainability, as digital gift...

CXM Snippets: Three Stories in Three Minutes

Three stories from the world of Customer, Employee and Digital Experience in Three Minutes…Dubai Government staff told to work from homeThe Dubai Executive Council has issued a call for some government employees to work from home remotely in a bid...

CXM Snippets: Three Stories in Three Minutes

Three stories from the world of Customer, Employee, and Digital Experience in Three Minutes…Abu Dhabi to phase out disposable plastics by 2021A new environmental policy announced by the Environment Agency of Abu Dhabi (EAD) targets single-use plastics such as cups,...

CXM Snippets: Three Stories in Three Minutes

Three stories from the world of Customer, Employee and Digital Experience in Three Minutes…Emirates announce deep clean of aircraft to tackle coronavirus spreadEmirates has incorporated new disinfecting measures in response to the coronavirus outbreak.The airline has implemented increased cleaning efforts...

CXM Snippets: Three Stories in Three Minutes

Three stories from the world of Customer, Employee and Digital Experience in Three Minutes…Apple advise staff to stay home during virus outbreakApple is advising staff to work remotely during the coronavirus crisis.Apple CEO Tim Cook sent out a note to...

Genesys Aquires nGUVU to Boost Employee Experience Capabilities

Leader in contact centre solutions and cloud CX Genesys and their long-established partner nGUVU have joined forced in strengthening and bettering Genesys’ workforce by implementing gamified solutions such as machine learning and behavioural analytics. Applying gamification to Genesys’ workforce engagement managemenet...

CXM Snippets: Three Stories, Three Minutes

Three stories from the world of Customer, Employee and Digital Experience in Three Minutes…Emirates NBD cuts tariffs on SmartTrade platformGulf Customer Experience Awards winner Emirates NBD is reducing bank tariffs for transactions made over their smart platformDubai’s biggest bank has...