Author: Sandra Radlovacki

Lush Offers Free Hand Washing as Businesses Urged to Follow Suit in Coronavirus Outbreak

UK cosmetics chain Lush is inviting people to wash their hands in their stores even if they are not shopping, to help hinder the spread of coronavirus. The move comes amid calls for an increase in public hand washing stations, with...

CXM Snippets: Three Stories in Three Minutes

UAE Residents urged to scrap travel plansDubai residents have been urged to avoid travelling in a bid to stem the spread of coronavirus.The Ministry of Health and Community Protection has called on citizens and residents to stay put and said...

Entry Deadline Imminent for South East Europe Customer Experience Awards

The entry deadline for the inaugural South East Europe Customer Experience Awards is this week, with entrants aiming to be shortlisted for the Finals event in May.The first CX event of its kind in South East Europe, the Awards will...

Blow to March Events in Dubai as Coronavirus Shutdown Continues

Fears over the coronavirus outbreak have forced the cancellation or postponement of a number of events in the UAE, as authorities urge people to avoid “panic” over the potential spread of the disease.The Art Dubai 2020 fair, the Taste of...

CXM Snippets: Three Stories in Three Minutes

Three stories from the world of Customer, Employee and Digital Experience in Three Minutes…Dubai’s Saphyte to Challenge CRM Software MarketPopular CRM software such as Zoho, Salesforce, Hubspot, Pipedrive, and others are getting UAE-based competition, with the launch of Saphyte.The expected...

Disloyal: Brands Failing to Attract Younger Customers to Loyalty Schemes

Brands are failing to engage younger generations with their loyalty programmes, according to a new whitepaper. A report by Mando-Connect and YouGov reveals that while 76 percent of British people are currently members of loyalty programmes, some 44 percent of men...

Customer Happiness Continues for Virgin Mobile UAE

Virgin Mobile UAE, which won two gongs at the 2019 Gulf Customer Experience Awards, has launched a new family plan which allows customers to add up to four mobile plans onto their account.The plan is designed to make it easier...

New Fintech Future for NBF

Gulf Customer Experience Awards winner, National Bank of Fujairah (NBF), has partnered with fintech digital crowdsourcing platform Fintech Galaxy.The bank, which was named Overall Winner at the last Gulf Customer Experience Awards in Dubai back in january, recently participated in...