Author: Suzy Pettican

What Judges Want!

Having helped businesses enter and win awards for the past 10 years, sitting on the other side of the desk as a judge at the UK Customer Experience Awards was an eye-opening experience. Knowing how much winning prestigious accolades means to...

5 Ways to Leverage Customer Experience Awards and Boost Your Business

If you are a customer-facing company, it makes sense that boosting your reputation for customer satisfaction will increase your bottom line. And research shows that customer service is the most important factor in retaining customers, with people four times more...