Author: The Customer Experience Foundation

The Miracle at Boots – Why Babies and Comedians Are Good for Your Customer Experience and Episode 1 of BAT17

For those who have read my last couple blogs you will know that this Friday we launch BAT17 the conference in your pocket. (BAT17 is short for Behaviour & Technology in Customer Experience by the way.) You will also know...

How Technology and Customer Experience Can Influence Behaviour

What makes Amazon, Apple, Disney, Lego, Build a Bear, & John Lewis special? Great products. But more importantly, great customer experience. Find out how behaviour & technology come together to deliver great customer experience. Former Sainsbury’s Chief Justin King and 20 other...