Category: Customer Experience

Awards International and CXPA are Partnering in Advancing CX

Customer Experience Professional Association (CXPA) and Awards International are pleased to announce they have become Global Partners in Advancing CX. By supporting both companies’ values and services they will work together on various campaigns that will deliver insights and knowledge...

Is Your CMS Forcing You to Choose Between Customer Experience and Business Growth?

For many marketers, and especially those in fast-growing businesses, website management has become a source of constant frustration. As an organisation scales, launches new products and enters new markets, marketers must juggle the competing needs of security and user experience,...

Avoiding Customer Experience Mistakes

Imagine having a conversation with your CX sponsor:“Dear CX sponsor,We defined our customer experience strategy with the help of the best strategy firmWe deployed cutting edge technology to listen, characterise and emphasise our customersWe collaboratively designed and map customer journeysWe...

Attention National Retailers and Services: Look and Learn from the Independents to Thrive

National and international brands need to learn key lessons from the independents and work with them to create sustainable and vibrant high street futures.  Let’s discuss this in detail. A moment of flux  Throughout lockdown, local independents continued to demonstrate their place in...

CCXP Exam Now Available Online

To comply with the health and safety regulations, Customer Experience Professional Association (CXPA) has made it possible to take the CCXP Exam remotely, starting July 2020. Those who wish to become a Certified Customer Experience Professional will now have the opportunity...

In Full Force: Time to Thrive, not Survive

As lockdown starts to ease after months of the world being turned upside down and everything coming to a halt, life will slowly start again. Children are being phased back to school, and shops and businesses are starting to open...

The Conversational Age of Customer Engagement

We all know customer service can create a real competitive advantage. Get it right, and your efforts will translate directly to your bottom line. Fall flat, and lose out on a valuable differentiator in today’s competitive marketplace. In many respects,...

Quality control: Inspiring Repeat Business Through the Customer Experience

In today’s world of special discounts and bargain deals, many brands believe the way to a customer’s heart lies purely in the price. In many cases they are right: being able to provide affordable products is a key differentiator when...

Three Ways Retailers are Changing for Good

When the pandemic began, we saw so many changes to ‘normal’ that ‘normal’ meant expecting change. Even running out of coffee became an entirely new experience. Shopping – if the shop is open – has meant a 45-minute queue, and...

Firefighting – And How to Transition From Survive to Thrive

  It’s a gloomy Monday morning and again, three of your five-strong team are off sick – but who can blame them? It was a tough week last week. Julie from accounts forgot to process the refunds, so Mr Thomas and...