Category: Customer Experience

Diversity & Inclusion: The Keys to Improved Customer Contact

In the world of customer contact, the nurturing of a diverse and inclusive culture not only creates a team that reflects the market it is serving, but it generates an environment where people can bring their whole selves to work...

Genesys’ G-Summit Underway in Amsterdam

The G-Summit Europe event, hosted by global Customer Experience and contact centre solutions firm Genesys, is underway in Amsterdam. The three-day conference brings together CX professionals from across Europe to share the latest in technology solutions and good practice, and features...

The Race for Customer Experience Efficiency Must be Balanced With Brand Humanity

The connection between a good Customer Experience when people come directly into contact with a brand and business performance is now a given. In the age of the smartphone, people have become used to fast, fluid access to information and services....

Gulf CX Award Winners Help Shape UAE Relationship With US Banks

Gulf Customer Experience Awards winners have taken part in a high-level conference to strengthen relations between UAE and US banks. The UAE Banks Federation (UBF), a body representing 52 member banks operating in the UAE, hosted a delegation in Abu Dhabi...

CX Soaring at Dubai International Airport With new Cloud Platform

Dubai International Airport is aiming to boost Customer and Employee Experience through the implementation of a new bespoke cloud-based platform. Dubai Airports, which operates Dubai International Airport, has launched a high-tech system that monitors airport operations in real-time and visualises traffic...

Are Employers Failing When it Comes to Discussing the Ethical use of AI?

Global companies are expecting to apply artificial intelligence (AI) within their organisations in the next few years, but are lagging behind when it comes to discussing the ethics of the technology, it has been revealed. New research from CX and contact...

Seven Essential September Steps for Retailers to Prepare for Christmas

You don’t have to be a retail expert to foresee an uplift in turkeys, alcohol, and mince pies through December, but in reality almost all products see a dramatic increase leading up to Christmas. Simply put, people buy more of (almost) everything. The...

Can you dig it?: Northern Gas Networks Earns Trenchless Tech Award Nomination

UK and International Customer Experience Awards finalist Northern Gas Networks has been recognised for its innovative work to improve the impact of traffic management on customers when improvements to its network are taking place. The North of England’s gas distributor has already...

All Systems go for OSX London 2019

International event management company Westrade Group has been quick to follow up on the enormous success of its inaugural event with the forthcoming and newly branded OSX, the only outsourcing summit and expo of its kind.  ExCel London will once...

Is virtual reality transforming real estate?

When it comes to property and real estate, virtual reality (VR) has a remarkable number of use cases that are set to transform the way brands engage with customers. But before we dive into the many applications and benefits of...