Category: Customer Experience

CX Masterclass With Ian Golding: Early Bird Offer Ends Soon

The Customer Experience Professional Masterclass is taking place next month, and the deadline to take advantage of a special Early Bird discount offer is fast approaching. The two-day Masterclass is led by Ian Golding, founder of the Customer Experience Consultancy, and author of Customer What?...

Changing Customer Experience at the Checkout

In today’s retail world we are emerging into a new era where technology and commerce are joining together and revolutionising Customer Experience. Retailers are increasingly continuing to implement new technologies which help to improve processes. Alongside this they are also...

Need for Customer Service Simplification Highlighted in Report

Simplifying the complex environment of customer service delivery is essential for businesses in the months ahead, a new report has warned. Recently published research from CCA, the professional body for customer service, in partnership with Twilio, surveyed over 70 senior customer service executives...

A 360 Degree View Isn’t Everything…Customer Experience Is!

There is no such thing as a typical customer journey – shoppers are browsing, buying, and interacting with brands in more ways than ever before.  Meanwhile, with 41 percent of consumers conducting research online but buying in store, it’s clear shoppers...

Renewable future in focus ahead of Abu Dhabi climate summit

Renewable power will be the engine of global energy transformation, according to a new report ahead of a climate summit taking place in Abu Dhabi this year. The latest report from the International Renewable Energy Agency (IRENA) shows that renewables are...

Octopus Energy Partners on EV Charging Network Project

The firm named Best Company to Work For at the 2019 UK Employee Experience Awards, Octopus Energy, has announced a new partnership to bring ultra-fast charging technology to British consumers. Octopus Energy is teaming up with EV charging firm IONITY to supply...

CXM Book Club: Customer Experience Innovation

For many businesses, successful Customer Experience strategies emerge as a result of looking at what does and doesn’t work for their peers. Call it copying; call it a tribute – whatever you call it we can agree that one thing this...

Margaret Joins Award-Winning Business Stream Dream Team

Multi-award-winning water supplier Business Stream has appointed a new Director of Business Transformation to help the company deliver its ambitious growth strategy. The Edinburgh-based firm has enjoyed recent awards success, including at the 2019 UK Complaint Handling Awards, where it won Gold...

Four Vital Questions on Your Local Digital Strategy

You’ve invested in market research into your customer base and you’ve developed a catchy strapline to lure them in-store with a brand promise. You’ve commissioned some beautiful photography for the national campaign and secured high-value ad placements to engage your...

The Omnichannel Experience: Using Data to Enhance Customer Loyalty

The impact of poor Customer Experience is not one easily forgotten. The reality for retailers today is that for even the most loyal customers, one bad experience is enough to make them abandon their shopping baskets and never hesitate about...