Category: Customer Experience

Over half of customers choose to watch ads rather than pay for video content

The research conducted by the global provider of advertising technology Rakuten Advertising drives some important conclusions. It shows us that 38% of 4,500 interviewed adults in the UK, France, Germany, Italy, Spain and the Netherlands spend more than three hours...

Issues with Customer Insights: 3 Things You Might Want to Review

A recent report published by Revuze, a no-touch analytics platform examines the possible issues in understanding your customers while offering a self-service solution that solves it all. Customer insights require time, effort and maintenance since all customer data today is gathered...

The Best Time to Map Your Customer Journey is Now

At insight6, we have surveyed more than 80 business leaders from across the UK and Ireland and found that, unsurprisingly, 64 percent had less work than they did prior to the Covid-19 pandemic. Despite the obvious negatives, I feel it is...

Freshworks Announces Integration with Slack to Enable Accelerated Collaboration With Customers

Global innovator in customer engagement software Freshworks Inc. has announced the integration of its customer support and engagement software Freshdesk with Slack, which is a leading channels-based messaging platform with over 12 million active daily users. The Freshdesk and Slack integration...

Want to Convince Your Boss to Do CX? Ask Them About Their KPIs.

Dear Customer Experience Manager, Have you recently tried to convince your boss that your company should invest more in Customer Experience? Assumingly, you did not come to that conversation empty-handed. You probably had some data points from the NPS or satisfaction...

Confirmit Releases COVID-19 Resource Hub to Help the Insight Industry

Global CX and market research solutions provider Confirmit announces the COVID-19 Resource Hub programme of solutions to support the insight industry, lending a helping hand in building stronger future for organisations. The initiative will provide insight professionals a platform to interact...

Give Your Customers a Place to Shout About Their Customer Experience

We’re in a world of information overload. We’re sharing every aspect of our lives on social media. We’ve got WhatsApp groups coming out of our ears and it seems like everyone is an influencer on something. So, how does today’s...

More than Half of UK Consumers Reducing Spend Due to Low Confidence in the Economy

The latest data collected on April 18th -19th , 2020 report from global consulting firm McKinsey & Company reveals that only 17 percent of British consumers feel the economy will recover in the next 2 to 3 months. The UK consumers’...

Emirates to Operate Repatriation Flights to 8 Cities

Dubai-based airline Emirates announces passenger flights plans to 8 cities across the world: Frankfurt, Jakarta, Johannesburg, Lagos, London Heathrow, Madrid, Manila and Tunis.Travellers to Johannesburg, Lagos and Tunis must contact the respective embassy or consulate in the UAE, while travellers...

Bringing Home the Bacon: Bespoke Mail Order Butchery for the Modern Age

Scotland-based butcher Donald Russell has been a highly successful mail order butchery service for almost half a century, supplying specialist grass-fed beef and lamb as well as top-quality frozen produce to consumers and leading restaurants across the UK. Their reputation...