Category: Customer Experience

Selling Off-Plan Properties: Your Ticket to Riches?

In the ever-changing world of sales, a debate among sales scholars has been raging since the construction of Uruk. Sales scholars and academics debated the fundamental differences between selling a ready property to an off-plan. The house was divided between sales...

Dubai’s Mövenpick Hotel Ibn Battuta Makes Middle East Top 50 Hotels List

Mövenpick Hotel Ibn Battuta has made it into the prestigious list of Top 50 Hotels in the Middle East, standing out as one of the finest properties across the Gulf region. The list, expertly curated by Hotelier Middle East, handpicked the...

Walking the Line Between CX, Convenience, and Compliance

Mastering the balance between exceptional Customer Experience and data protection legislation isn’t easy, and many businesses are unintentionally teetering on the edge. Ironically, in a bid to meet customer needs with hassle-free digital services, some companies have missed the regulation...

Hoteliers Faced With Food Dillemma as Customers Demand Deliveries

The demand from hotel guests to be able to order in takeaway food from outside sources could eat into the profits of hotels who fail to listen to customers, it has been warned. Industry thought-leader, EP Business in Hospitality, along with...

Delivering CX…With Your Deliveries

Experience is everything for the digitally empowered customer, and delivering online goods from factory to front door is an integral part of the sales experience.  Getting that delivery function right means frictionless online sales that will ultimately result in a...

Saving the Great British Pub Through CX

For generations, pubs have been at the heart of community life in the UK; our TV soap operas revolve around fictional, but iconic, locals: The Rover’s Return, The Queen Vic, and The Woolpack. These exist at the hub of community...

Beating the Great British Queue With Technology

In today’s age of instant gratification, consumers are used to getting what they want, when they want. Every interaction we have with a brand is expected to be quick, seamless and personalised for our convenience. Despite this, the average Briton can spend...

Mövenpick Ibn Battuta Gate Appoints new General Manager

Mövenpick’s Ibn Battuta Gate Dubai has appointed a new General Manager to oversee the five-star hotel. Ian Rydin, originally from Sweden, has three decades of expertise in the hospitality industry where he recently served as the General Manager and District Director...

Great Expectations: How Experiences With Customer-Centric Companies Shape our Standards

New technologies are transforming businesses at a rapid pace and elevating the services on offer to consumers. In the past ten years alone, the way consumers select and receive services has changed dramatically thanks to developments in Artificial Intelligence (AI) and...

What do Amazon and Social Housing have in common? It’s the customer

The very nature of social housing means customer service in the sector can be a more complex affair than in others. In a market which spans local authority homes and independent housing associations, what is the benchmark for customer experience...