Category: Customer Experience

Seven Essential September Steps for Retailers to Prepare for Christmas

You don’t have to be a retail expert to foresee an uplift in turkeys, alcohol, and mince pies through December, but in reality almost all products see a dramatic increase leading up to Christmas. Simply put, people buy more of (almost) everything. The...

Can you dig it?: Northern Gas Networks Earns Trenchless Tech Award Nomination

UK and International Customer Experience Awards finalist Northern Gas Networks has been recognised for its innovative work to improve the impact of traffic management on customers when improvements to its network are taking place. The North of England’s gas distributor has already...

All Systems go for OSX London 2019

International event management company Westrade Group has been quick to follow up on the enormous success of its inaugural event with the forthcoming and newly branded OSX, the only outsourcing summit and expo of its kind.  ExCel London will once...

Is virtual reality transforming real estate?

When it comes to property and real estate, virtual reality (VR) has a remarkable number of use cases that are set to transform the way brands engage with customers. But before we dive into the many applications and benefits of...

Taking a Bite out of the Big Apple’s Customer Experience

Not long ago, I was across the Atlantic in New York City, filming for my series Fix the High Street. Having recorded episodes in Glasgow, Newcastle, and London, I’d decided it was time to go further afield and to see...

Councils Failing in Customer Service, Ratepayers Say

Local authorities in the UK are failing to provide an acceptable level of customer service, according to a new poll. Over a third (37 percent) of UK citizens have been denied critical information from their local councils because they couldn’t reach...

Fantastic Year so far for Freshworks

Global customer engagement software firm Freshworks has announced a 61 percent year-over-year billings growth in the second quarter of 2019, driven by considerable momentum in multiple areas. In addition to the Q2 growth, Freshworks broadened its corporate footprint in Europe by opening...

Northern Gas Networks Aims for Autumn of Awards Achievement

The North of England’s gas distributor, Northern Gas Networks (NGN), is having an outstanding year, and is aiming for an autumn of awards success as it competes for CX recognition nationally and globally. NGN has been shortlisted for six categories in...

Three for 5(G)

UK Customer Experience Awards finalist Three has activated its 5G service in parts of London, ahead of rolling out the service for mobiles in other areas before the end of the year. The first wave of the service is for 5G...

Ian Golding’s ‘Customer What?’ Published in Arabic

The debut book from international CX consultant and CX Masterclass host Ian Golding has been released in Arabic – its very first translation. Customer What? The honest and practical guide to customer experience was first released in 2018 and instantly became one...