Category: Customer Experience

Engage Your Employees With Your CX Strategy

When Satya Nadella took over Microsoft, he didn’t begin with a focus on the competition or restructured product portfolio; rather he set out to rebuild the company’s culture starting with redefining the mission of the company. He engaged all its...

Top 10 CX Stars Profiled: Claire Boscq-Scott & Phil Durand

As last year drew to a close, Customer Experience Magazine presented our list of our Top 50 CX Stars, in which we ranked our selection of the UK’s top 25 CX Influencers – those consultants, coaches, authors, and guiding lights who...

2020 Brings Next Stage of Record-Breaking Dubai Sustainability Project

The third stage of an immense sustainability project in Dubai is set to be completed within the coming year – a project which aims to drastically reduce carbon emissions by up to 6.5 million tonnes annually.In 2020 the third phase...

CXM’s Top 50 CX Stars

We are in the midst of an age in which instant information is creating ever more savvy consumers. As we enter a new decade, customers are ever more influenced by their experiences of a brand when considering a purchase. The...

Why we should prioritize property management

This is an article dedicated to those inspirational Property Managers who continue to stimulate the owner/tenant experience within the property industry.As you will know, organisations can only provide exceptional Customer Experience if there is an established culture of customer-centricity. It...

Customer Service Trends on the Horizon

Love it or hate it, when December hits there’s one thing as sure as mince-pie overload – it’s also the time of year we all get our crystal balls out and start predicting what’s on the horizon for the coming...

How to win Back Customers – After You’ve Already Lost Them

You offered discounts, expedited service, and a weekend at your summer home, but your customer dropped you anyway. Once you finish eating a pint of Ben & Jerry’s in the bathtub, you have two options: move on forever or keep...

Gulf Customer Experience Awards 2020: Meet the Finalists

The finalists for the 2020 Gulf Customer Experience Awards have been revealed, with brands including Emirates NBD, National Bank of Fujairah, and Dubai Retail among those set to compete for victory at the event in February.The annual gathering is the...

Virgin Trains: Last Stop for Award-Winning Service

It’s the end of an era for the great British railway network as Virgin Trains catered to passengers on the franchise’s final run. The award-winning brand operated long distance services on the West Coast Main Line since March 1997, and last...

Customer Vulnerability: The Next PPI?

As we’re all aware, PPI represents the largest consumer mis-selling scandal this country has seen. UK lenders collectively expect PPI to cost them close to £50 billion in total, having already paid out over £48 billion in compensation and admin...