Category: Customer Experience

We Need Genuine Customer Experience Metrics

Customer experience is a philosophy and culture that puts the customer first in the belief that the best way to meet organizational objectives is to meet customer objectives. The wrong metrics, the wrong behavior. The right metrics, the right behavior. Many...

Aldi to Convert All UK Stores to CO2 Refrigeration

UK: Aldi is to convert all its UK stores to use CO2 refrigeration, the German discount supermarket chain has announced. Up to 100 of its stores are set to be converted by the end of 2018, at a cost of around £20m. Aldi says...

Keeping an Ear to the Ground on Travel

Sweltering tubes, stuffy offices and public parks bursting with over-exposed flesh; it must be that time of year again. ‘Where are we going to go?’ My other half quipped after a particularly busy week at work, requiring me to carefully...

Enhancing CX through Smart Price Management Tools

The fashion retail landscape must adapt to changing consumer habits. Agata Sadowska, Vice President of Sales and Projects at MariElla Labels Oy, explains why technologies which marry the physical stores with digital retail spaces are becoming a default for any...

Step Inside Amazon’s Corporate Castle

From rooftop dog parks to machine learning lifts, WIRED gets rare access to Amazon’s offices in Seattle DAY ONE AND DOPPLER The pair of 36-story towers were opened in 2016 and are the centrepiece of the newly designed Amazon campus. Doppler refers...

Getting Granular with Customer Feedback

Once a month or so my family and I like to make a mass pizza order, I know it’s not great for our diet but every now and then won’t do too much damage, or so I tell myself. Every...

Why Webinars Are My Content Marketing Ace

As a content marketer for a B2B software company, I work on a wide variety of content types: white papers, web pages, presentations, videos and infographics.  But my favourite content type of all is the live webinar. Not only are live...

Top News From Our Clients

Here are some of the latest news from our clients, companies that have participated in our award shows, that entered the UK Customer Experience Awards, UK Digital Experience Awards and the UK Employee Experience Awards. Take a look at what they...

Where Should Customer Experience Reside In An Organization

One question that has plagued many is where to place Customer Experience (CX) within an organization. There are two schools of thought on who should own CX. Some think there should be one functional group that owns CX. The common thought is that Marketing is...

CXPA <3 Customers: The CX Day Taking Place in Birmingham for the First Time

ALCMY Studios, a Birmingham Customer Experience Agency and Marketing Studio, is to host this year’s Customer Experience Day on behalf of the CXPA. The global event which takes place in various cities across the world is coming to Birmingham for the...