Category: Customer Experience

How To Use Negative Feedback To Be More Successful

No one likes negative criticism, but it’s often what you need in order to grow. Here’s how to use it to your advantage. Let’s face it: Negative feedback on your job performance can be a drag. Who likes to be told that...

HomeServe Buying Help-Link for £5million

Home repairs and improvements business HomeServe is to buy a boiler installation specialist in Leeds for £5 million. UK-wide home heating business, bringing together installations, servicing and repairs. The deal values the Help-Link business at up to £22.7m. Martin Bennett, chief executive of...

What Does It Take to Build a Great Business?

Why do some businesses thrive in uncertainty, even chaos, and others don’t? When buffeted by turbulent events and prevailing head winds, or hit by big, fast-moving forces that they can neither predict nor control, what distinguishes those businesses who perform exceptionally...

DFS Keeps Stores Open Following Eight-figure Sofology Acquisition

UK furniture retailer DFS is to acquire rival Sofology after confirming that contracts had been exchanged on an initial £25m deal. The acquisition of its Warrington-based rival, which has 34 stores across the UK, will be on a debt-free, cash-free basis...

Three Ways to Utilize Your Existing Operations for Superior Omnichannel Experience

Companies are seeking to create a customer-focused omnichannel experience within existing operations and this requires looking at operations from the customer’s perspective. While less complicated for young, nimble companies, this view is more difficult to achieve for well-established companies with...

Putting the Focus Back on the User Journey

It is no secret that consumers today want to be able to connect and interact with retailers 24/7, no matter where they are and what devices they’re using. With research from Forrester revealing that there’s a $1.5 trillion global market...

Delivering an Omni-Channel Experience in Retail

The way we shop is changing at a rapid pace; with our expectations heightened and more places to spend than ever before. Bricks-and-mortar brands have launched online platforms, whilst ecommerce giants like Amazon and Missguided are recognising the value of...

Frictionless Customer Experiences – Best Customer Experiences

One thing quickly becomes clear when speaking with the digital leaders who are delivering new experiences and driving engagement strategies for major brands and organizations: the push to eliminate friction between customers and brands is more important than ever before. It’s...

The Future of the Sales Industry, Coming to London’s Excel in March

Europe’s leading event showcasing the future of the sales industry will be taking place on the 21st and 22nd March 2018. The Customer Experience Magazine will be the media partner of Sales Innovation Expo, which will bring all the ideas,...

Mace to Continue with The Battersea Power Station Project After Skanska Step Aside

It has been confirmed that construction firm Mace will take over on the job to transform the former Battersea Power Station after Skanska agreed to mutually terminate their agreement with the Battersea Power Station Development Company (BPSDC). In an announcement today,...