Category: Customer Experience

Small Business Champions XLN do Big Things at CX Awards

Small business utility provider XLN triumphed at the 2018 UK Customer Experience Awards, leaving Wembley Stadium with three awards under their collective belt. The firm won Gold in the Best Customers at the Heart of Everything – Customer Satisfaction category, before...

Clamping Down on Nuisance Calls: How Businesses can Stay Compliant

Nuisance calls are becoming a real problem in the industry. We’ve all been there: whether it is someone constantly ringing you about an accident you may have been in or some robotic voice advising you on PPI. Some businesses continue...

Rise Like a Phoenix: Edam’s Training Scheme Wins UKCXA Gold

EDAM were among winners at the 2018 UK Customer Experience Awards, securing a Gold title at the event in Wembley Stadium. The post-accident services umbrella group was nominated in the Best Customer Experience Training – Programme/Project category and representatives gave a...

CX Strategy Earns O2 Awards Success

One of the premier names in British communications, O2 (Telefonica), achieved two huge win at the 2018 UK Customer Experience Awards. The brand won Gold in the Best Customer Centric Culture – Strategy/Project category, before going on to be named CX...

Go on my Sun! Solar Plants Keep Customer Satisfaction red Hot

Solar Plants brought more than a ray of sunshine to the 2018 UK Customer Experience Awards – they brought an outline as to why they are one of the most customer-centric solar PV installers in the country. The Welsh firm, based...

BT Divisions Make Company Proud at UK CX Awards

The BT Group was one of the most prolific winners at the 2018 UK Customer Experience Awards, with divisions achieving a range of titles at the Wembley Stadium event. Presentations by BT delegates saw judges award BT titles no less than...

Keeping it Rail: CrossCountry Claims Three UK CX Awards

CrossCountry is on the right track to becoming the UK’s premier train operator for customers’ needs, and their recent success at the 2018 UK Customer Experience Awards highlights their inspirational journey. The intercity and long-distance operators dispatched a team of staff...

Pitch Perfect: UKCXA Judge on Finalists’ ‘Innovation’

I recently spent a day at Wembley Stadium. I wasn’t there for a sporting event, but because I had been invited to judge at the 2018 UK Customer Experience Awards, and my office for the day was a corporate hospitality...

EE’s Renewed Focus on Customers Pays off in Spectacular Fashion

EE is one of the biggest names in UK communications, and is now one of the premier names in British Customer Experience, with the brand winning no less than four titles at the 2018 UK Customer Experience Awards. A team of...

True Innovation Starts (and ends) With the Customer

Technological innovation is the catalyst that will determine our future experience and relationship with brands. Already progress in this field has transformed how we buy and sell goods. Now we pay with a fingerprint, control our finances through our phone...