Category: Customer Experience

Get your Tentacles into Customer Engagement

I’m often challenged by brands that want to engage their customers online. If only they could get past customers involved…how can this be done?  The challenge is greater if large groups of customers are not recently active purchasers, or aren’t opening...

SearchFlow Celebrate Double Success at the UK Customer Experience Awards

Leading conveyancing search solutions provider SearchFlow is celebrating after winning two prestigious titles at the 2018 UK Customer Experience Awards. Representatives of the firm joined hundreds of delegates at the huge event in London’s Wembley Stadium, and gave presentations to judges that...

Storytelling: The Secret to CX Success

Phil Durand is Director of CX Management at Confirmit and  judged at the 2018 UK Customer Experience Awards. The nominees for the Best Use of Insight & Feedback category – which was won by BT Consumer – at this year’s UK...

Social Customer Care: Time to Engage!

If it helps to increase business exposure and connect directly with the target audience, why wouldn’t brands want to engage with their customers on social media? Done well it has the power not only to boost levels of engagement but...

Winning at Wembley: The 2018 UK Customer Experience Awards Champions Celebrate in Style

The 2018 UK Customer Experience Awards brought the best of British customer centricity to London’s home of champions, Wembley Stadium, for the most successful CX event the country has seen to date. Over 900 people gathered under the iconic arch of...

Curbing Customer Complaints Post-Purchase

Brits are famed for their politeness, but if a consumer has a bad experience, you can guarantee they will tell their friends, family, and colleagues about it.  Bad news really does travel fast and wide – especially when unhappy customers take...

Confirmit’s Claire Sporton Makes Impact at CXPA Awards

Senior Vice President of Customer Experience Innovation at Confirmit, Claire Sporton, has been named a winner of the 2018 CX Impact Awards by the Customer Experience Professionals Association (CXPA). The CX Impact Awards were held to mark CX Day, a global day celebrating...

Future is CX: Conference Welcomes UK’s Customer Experience Leaders for Day of Insight

The Future is CX conference at Microsoft HQ in reading saw the UK’s most talented Customer Experience professionals pass on wisdom to enthusiastic attendees, and shine a light on where customer-centricity is headed. The event was hosted by Awards International and...

Customer Experience: The Agony and the Ecstasy

Basia Szumska-Hare, a Global client Director at Capita IT Enterprises is a judge at the 2018 UK Customer Experience Awards. It’s been one of those days today, I feel terrible, and it’s all about one of my customers. I won’t go...

2018 UK Customer Experience Awards: Using Insight and Feedback to Drive CX

Tiffany Carpenter is Head of Customer Intelligence Solutions at SAS UK, and is a Judge at the 2018 UK Customer Experience Awards. I’m delighted and excited to be on the judging panel at the 2018 UK Customer Experience Awards, which are taking...