Category: Customer Experience

Winner Focus: Firstsource Solutions

Firstsource Solutions enjoyed two major wins at the 2017 UK Customer Experience Awards, including the prestigious CX Professional of the Year accolade. That title was earned by Kath Chivers, the firm’s Vice President of Sales Operations, for her sterling work in...

Closing the Brand-to-Customer Empathy Gap

Now that we’re well acquainted with the ‘Age of Empathy‘, let’s dive into what this means for brands. According to Belinda Parmar, founder of The Empathy Business, recent findings by the 2016 Empathy Index reveal that empathy is “more important...

Winner Focus: Direct Line Group

One of the undeniable success stories of the 2017 Customer Experience Awards was Direct Line Group, which won an amazing haul of five trophies on the night. The insurance kingpins claimed four Gold awards and one Silver prize following a busy...

Improving CX at the IT Helpdesk

Providing a great Customer Experience for your IT helpdesk users is as important for your employees as it is for your customers. Whether you are dealing with internal users or external clients, the people you support have high expectations that...

Winner Focus: Bidfood

Catering suppliers Bidfood not only help satisfy hunger all over the UK, their CX offering satisfied judges at the 2017 UK Customer Experience Awards. The firm drove off with the Transport and Logistics Award, racing ahead of fellow category finalists Hiab...

Winner Focus: Finastra

Fintech giant Finastra took to the podium at Wembley Stadium to accept one of the most significant prizes at the UK CX Awards – the Technology & Telecoms Award. The Finastra team offered judges an outstanding presentation on the firm’s “world-class...

Winner Focus: Business Stream

Water suppliers Business Stream made quite a splash in the 2017 UK Customer Experience Awards, with overjoyed staff walking away with an armful of prizes. The firm, which supplies businesses across Scotland and England since being formed in 2008 by Scottish...

The Great Customer Experience Catch-Up

Do Customers Really Matter? On the face of it, this is quite a valid question to ask when you look at the board of many organisations. Despite improving, many companies still do not have anyone who represents the customer sitting on the...

Winner Focus: Virgin Money

Virgin Money were always a favourite among pundits to take home a UK Customer Experience Award this year, and their presentation confirmed to judges that those predicting success were bang on the money. The Virgin team outlined to their judging...

Winner Focus: Red Funnel

Ferry firm Red Funnel enjoyed Titanic success at the 2017 UK Customer Experience Awards, but unlike the supposedly ‘unsinkable’ Belfast-built ship, their fortunes are set to continue. The company claimed the Hospitality, Tourism, and Leisure Award at the Wembley gala event,...