Category: Customer Experience

Winner Focus: Optivo

Housing Providers Optivo are used to building homes, but building upon their already fantastic Customer Experience has cemented their status as one of the UK’s most customer-centric organisations in 2017. The company clinched the Best Contact Centre (Small) Award at the...

Winner Focus: The Share Centre

Online stockbroker The Share Centre is used to winning awards, as visitors to their site can attest to. Now the Aylesbury-based firm have another trophy for their growing collection, the UK CX Award for Customer at the Heart of Everything (Use...

Don Hales’ CX Heroes & Villains

Founder and Chairman of Awards International, Don Hales, knows a thing or two about Customer Experience! Ok, allow us to rephrase that… he knows all there is to know on the subject, being one of the UK’s most prominent CX professionals...

Winner Focus: Capital One

The recent UK CX Awards was a night of celebration for all finalists, but Capital One stole the show by walking away with the much-coveted Overall Winner title. The credit firm blew judges away with its Principal Based Servicing, which netted...

What Does the Future Have ‘In-Store’?

To mark International Customer Experience Day, Valentina Candeloro, International Marketing Director at Mood Media, shares her insights on what the future holds for in-store Customer Experience… Mood Media recently conducted a study, Back to the Future: The Evolution of the In-Store...

Why Is It So Hard for Water and Energy Companies to Reduce the Number of Complaints?

The journey from being an engineering and infrastructure management business to becoming a consumer brand (or at least behaving like one) is a difficult one. As the latest customer complaints figures on the water industry show, simply ensuring supply and...

9 Game Changing Strategies for Your Online Customer Experience

Poor online customer experiences can be disastrous for a company’s sales. As an entrepreneur, you need to look at ways to enhance your online shoppers’ experience. Customer Experience is all about knowing what your buyer wants and working towards making...

Growing Global: Bicester Village a Microcosm of Global CX

Nan Russell, Head of InMoment’s Global Centre of Excellence, discusses the impact Chinese consumers are having on the European Customer Experience. At an iconic British rail station in the heart of London, an announcement for a train bound for a...

Door-To-Door Is No More

A knock at the door, usually just as you’re sitting down to eat dinner with the family. You open it and it’s someone trying to sell you a new gas and electric package, a new TV and internet service, solar...

How Artificial Intelligence Can Be a Customer Experience Game Changer

Speed and agility are everything in today’s ultracompetitive digital economy. The faster companies are able to launch new online services and mobile app updates, the better their chances of outperforming their rivals and keeping pace with the ever-changing needs of...