Category: Customer Experience

Helping Customer-Centric Culture Take Off and Soar in Multi-National Organisations

Sonia Bhatia Salmin has, for the last three years, been responsible for the gargantuan task of implementing a customer-centric agenda in a pharmaceutical company that stands among the top 100 on the planet. As Head of Customer Experience at Mumbai-based Piramal...

Top News From Our Clients

The freshest news from our loyal clients participating in the UK Customer Experience Awards, UK Employee Experience Awards and the Complaint Handling Awards.       1. Webhelp acquired, a French company, GreenPoint making them a key player in RegTech BPO.      2. Huthwaite helped...

Some Trips with Uber Are Going to Get More Expensive in UK

Uber has announced a series of updates that will make some rides in the UK more expensive. An email sent by Uber to drivers in the UK says that uberPOOL rides will increase in price, and so will trips in some areas of the...

A Successful First Half of 2017 for Confirmit Thanks to Product Innovations and Customer Wins

New York, NY, Oslo, Norway and London, UK, 12 Sept, 2017 – Confirmit, the leading global customer experience solutions provider for Customer Experience (CX), Voice of the Employee (VoE), and Market Research (MR), today announced business highlights and achievements from the first half of 2017.  This successful first half comes...

Taking Ownership – Key to The Success of Your Approach to Customer Experience

As we head into the middle of September, as many people are reaching towards the back of their wardrobes to find their winter jumpers as are looking for their shorts and t-shirts. Whether you are revelling in the thought that...

Cambridge Start-up, FiveAI, Raises £14m for Driverless Taxis Trial in London

A technology company that hopes to put driverless taxis on the roads of London by 2019 has raised £14m, the biggest investment in an autonomous car start-up in Europe. FiveAI, a Cambridge-based company founded last year, has secured the funds months after winning...

Legal & General Started Off the Blackhorse Mills Scheme in Walthamstow Site

Property firm Legal & General has kicked off development at its Blackhorse Mills scheme in Walthamstow following an official ground breaking ceremony. The development, which is one of the largest purpose-built rental schemes in the UK, will provide around 440 new...

Britain Will Probably Build an Even Bigger Heathrow

Heathrow has been shown huge support from over 120 sites across the country in an attempt to build its future expansion. In April this year, the airport invited British communities to showcase how their area could help in this expansion by...

Top News from Our Clients

Our loyal entrants of the UK Customer Experience Awards, UK Digital Experience Awards and the UK Employee Experience Awards.     1. Sodexo’s Nutrition Director gives advice on taking the proactive approach to health and well-being.     2. Webhelp explores why are customers visiting your...

Customer Service with Passion and Principles

In 1979, long before customer service came into vogue, I designed the world’s first customer service training program. I felt that if organizations would make their customers feel special, wanted, and appreciated, they would have loyal customers.  The way to...