Category: Customer Experience

Pitch Perfect: UKCXA Judge on Finalists’ ‘Innovation’

I recently spent a day at Wembley Stadium. I wasn’t there for a sporting event, but because I had been invited to judge at the 2018 UK Customer Experience Awards, and my office for the day was a corporate hospitality...

EE’s Renewed Focus on Customers Pays off in Spectacular Fashion

EE is one of the biggest names in UK communications, and is now one of the premier names in British Customer Experience, with the brand winning no less than four titles at the 2018 UK Customer Experience Awards. A team of...

True Innovation Starts (and ends) With the Customer

Technological innovation is the catalyst that will determine our future experience and relationship with brands. Already progress in this field has transformed how we buy and sell goods. Now we pay with a fingerprint, control our finances through our phone...

Phone and Online Chat Favoured by UK Customers, Survey Shows

Be available when your customer wants attention, whenever and however that may be. That’s the takeaway from NICE InContact’s 2018 CX Transformation Benchmark study. The report is available for download from London-based NICE inContact, maker of the cloud-architected contact-center software package...

PaymentSense: Transforming CX With Multidimensional Model

Card payment solutions maestros PaymentSense has scooped one of the most significant titles at the 2018 UK Customer Experience Awards. The company came out on top in the Transforming the Customer Experience category thanks to a presentation that left judges in...

Solus Accident Repair: Motoring Ahead with Customer Centricity

Solus Accident Repair have proved their customer engagement is roadworthy with a fantastic win at the 2018 UK Customer Experience Awards. The brand, owned by Aviva, has undergone a complete customer-centric transformation, and awards judges at Wembley Stadium were impressed with how...

Aspen Healthcare: 2018’s Customer Experience Superstars

Aspen Healthcare took to the stage no less than three times at this year’s UK Customer Experience Awards, including to accept the coveted Overall Winner title. The firm took the day’s main prize after securing Gold awards in both the Best...

Get your Tentacles into Customer Engagement

I’m often challenged by brands that want to engage their customers online. If only they could get past customers involved…how can this be done?  The challenge is greater if large groups of customers are not recently active purchasers, or aren’t opening...

SearchFlow Celebrate Double Success at the UK Customer Experience Awards

Leading conveyancing search solutions provider SearchFlow is celebrating after winning two prestigious titles at the 2018 UK Customer Experience Awards. Representatives of the firm joined hundreds of delegates at the huge event in London’s Wembley Stadium, and gave presentations to judges that...

Storytelling: The Secret to CX Success

Phil Durand is Director of CX Management at Confirmit and  judged at the 2018 UK Customer Experience Awards. The nominees for the Best Use of Insight & Feedback category – which was won by BT Consumer – at this year’s UK...