Category: Customer Experience

EXTENDED READ: ‘Anyone But British Airways’: Turbulent Times at The Nation’s Flag Carrier

Buffeted by computer meltdowns, strikes and — gasp! — the end of free G&Ts, can “the world’s favourite airline” soar again? James Anderson used to look forward to jetting off every July or August on British Airways. Like many of us,...

Deutsche Bank’s UK Office in The City Now Has Far Eastern Owners

A marquee commercial property in the City of London currently housing the UK headquarters of Deutsche Bank has been acquired by a Hong Kong-based private family office for £32.4m. Garden House, which sits near the Bank of England in the Square...

How to Recover from a Bad Customer Experience

Customer churn is a constant challenge for businesses. That’s an issue because it costs five times as much to acquire a new customer than retain one. Although attracting new customers is vital, it’s clear that businesses must not neglect their...

Why Better Customer Experiences Start with Cultural Change

Steve Sasson was an electrical engineer working at Kodak when, in 1975, he designed the first ever prototype digital camera which was bigger than a toaster. What happened next has entered corporate folklore as one of the great cautionary tales....

Keeping up the Customer Experience between Restaurant Visits

More and more restaurants are realising that true competitive advantage lies in creating an engaging customer experience. Not only in the restaurant, but between visits. One that is personal, timely, and insightful. By using advanced analytics to find out the...

Retail App Poq Gets £3.5m, Brings Total to £7m

Retail app Poq has received £2.5m in an equity funding round led by Beringea and with participation from Meyer Bergman. The firm also secured £1m in debt funding from Barclays. With this raise, Poq brings its total amount of money raised to date to £7m. The...

A Retail Startup That Allows People to Try on Clothes Digitally Just Got a £10 Million Boost

LONDON – Metail, which allows customers try on clothes in a virtual fitting room, secured £10 million ($12.88 million) in a Series B funding round, as fashion retail continues its move from the high street to the internet. The round was led...

LondonMetric Has Snapped up Two M&S Stores for £25m

A pair of Marks & Spencer retail units has been acquired by LondonMetric as the property investor continues to grow its convenience portfolio. The London-based firm has snapped up the two edge of town retail assets in Newport, Isle of Wight...

Doncaster Food Waste Recycler Opens £32m Facility in London

ReFood, the Doncaster-based food waste recycler, has opened a new £32m anaerobic digestion facility in Dagenham. Operated by ReFood, part of the SARIA Group (one of the three divisions of the RETHMANN Group), the site will act as a showcase of...

Ocado’s Shares Jump After Customer Numbers Increase 12%

LONDON – Ocado’s shares jumped on Wednesday morning despite a drop in half-year profits, after reporting an increase in customers. Ocado’s profit before tax in the first six months of 2017 was down £1.7 million, due in part to the costs associated with opening new...